Empathetic Client Intake Specialist - Remote & Rewarding

Brighter Day Law Firm; Nashville (TN); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Hybrid or remote setup

Weekly performance reviews

Clear career metrics

Job summary

Brighter Day Law in Nashville is seeking a Client Intake Specialist who brings genuine empathy, clear communication, and the discipline to follow a proven system. You will handle inbound, marketing-qualified leads; no cold calling, and own the relationship from briefing to retainer discussion.

You’ll work in a structured, coaching-oriented environment with clear expectations, regular reviews, and rewards for performance.

Qualifications

• Empathy and compassionate communication with clients.
• Ability to follow a proven process consistently.
• Comfort with inbound, marketing-qualified leads (no cold calling).

Responsibilities

• Own the relationship with clients from briefing to retainer discussion.
• Support intake and handoff to attorneys using documented processes.
• Work in a coaching-oriented environment with clear expectations and regular feedback.

Job description

Brighter Day Law in Nashville is seeking a Client Intake Specialist who brings genuine empathy, clear communication, and the discipline to follow a proven system. You will handle inbound, marketing-qualified leads; no cold calling, and own the relationship from briefing to retainer discussion.

You’ll work in a structured, coaching-oriented environment with clear expectations, regular reviews, and rewards for performance.