Remote Client Intake Specialist - Empathetic Guide

Resolv Global; Kansas City (MO); Remote; USD 15,000 - 21,000; Full time

Job summary

Resolv Global is hiring Client Intake Specialists for a fully remote US position. You will handle inbound/outbound calls, verify information, explain the intake process, and schedule consultations while documenting every interaction in the CRM.

You should stay calm under pressure, demonstrate empathy, and follow compliance guidelines. A background check is required, and the role is full-time with 40 hours per week.

Qualifications

• At least 1 year of customer service experience in a phone-based or client-facing role.
• Experience handling inbound and outbound calls and documenting information.
• Excellent verbal and written communication with strong listening skills.

Responsibilities

• Handle inbound and outbound calls with clients and verify information.
• Explain intake process, schedule consultations, and follow up.
• Document interactions in the CRM and escalate when needed.

Skills

Verbal communication

Written communication

Empathy

Active listening

Problem solving

Attention to detail

Compliance awareness

Typing 35 wpm

Multitask in CRM

Tools

CRM software

Windows apps

Job description

Resolv Global is hiring Client Intake Specialists for a fully remote US position. You will handle inbound/outbound calls, verify information, explain the intake process, and schedule consultations while documenting every interaction in the CRM.

You should stay calm under pressure, demonstrate empathy, and follow compliance guidelines. A background check is required, and the role is full-time with 40 hours per week.