Customer Experience Specialist – Insurance Team

Kurt Pfaff - State Farm Agent; La Crosse (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License Reimbursement

Salary Plus Commission

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Kurt Pfaff - State Farm Agent in La Crosse, Wisconsin is seeking a Customer Relations Representative. This role involves generating exceptional customer experiences that foster agency growth. Ideal candidates should possess strong communication and problem-solving skills, and experience in customer service is preferred. Responsibilities include managing inquiries, maintaining customer records, and developing retention strategies. The agency offers a supportive and growth-oriented culture along with competitive benefits such as paid time off and health insurance.

Qualifications

• Strong communication and problem-solving skills are essential.
• Preferred experience in customer service roles.
• Ability to remain calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments for customer satisfaction.

Skills

Communication and problem-solving skills

Customer service experience

Calm under high-stress situations

Job description

Kurt Pfaff - State Farm Agent in La Crosse, Wisconsin is seeking a Customer Relations Representative. This role involves generating exceptional customer experiences that foster agency growth. Ideal candidates should possess strong communication and problem-solving skills, and experience in customer service is preferred. Responsibilities include managing inquiries, maintaining customer records, and developing retention strategies. The agency offers a supportive and growth-oriented culture along with competitive benefits such as paid time off and health insurance.