Empathetic Claims Specialist

ADB Companies, LLC

St. Louis (MO)

In loco

USD 38.000 - 58.000

Tempo pieno

3 giorni fa

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Descrizione del lavoro

ADB Companies, LLC is seeking a Claims Coordinator to lead corporate compliance and manage the receipt, evaluation, and processing of incidents and potential claims. You will guide customers through the claims process with empathy, accuracy and speed, ensuring a fast, easy experience.

The role requires a minimum 1–3 years in claims coordination and strong MS Office skills, with preferred exposure to NetSuite and Monday.com.

Competenze

High school diploma required.
1–3 years of experience as a claims coordinator with auto liability, general liability or property damage claims.
Minimum 3 years on a PC using Word, Excel, Outlook and PowerPoint; familiarity with NetSuite or Monday.com preferred.

Mansioni

Manages the dedicated claims phone line and email, ensuring timely intake and response to potential claims.
Daily USPS mail processing of mail, invoices, and email to scan for intake and processing.
Enters incident data, photos, and reports in the claims system; establishes new claims by taking First Notice of Loss.
Reviews GL, Property and Auto claims to ensure payment integrity and provides feedback.
Requests appraisals, estimates, cause & origin reports, and other reports for investigations.
Communicates with customers via phone, email, text, or mail.
Reviews estimates and reports and issues payments as owed under the policy.
Maintains detailed, audit-friendly documentation and organized claim files.
Performs other duties as requested.