All-In Claims Coordinator: Elevate Customer Experience

ADB Companies, LLC; Pacific (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

ADB Companies, LLC is seeking a Claims Coordinator to strategically lead corporate compliance and improve incident intake, evaluation, and processing. The role focuses on guiding customers through the claims process with empathy, accuracy, and speed.

Based in Pacific, MO, the position requires high school diploma, 1–3 years of claims experience, and proficiency with Microsoft Office; NetSuite or Monday.com are a plus.

Qualifications

• The successful candidate will have a high school diploma.
• 1-3 years of prior proven experience as claims coordinator with relevant experience with third-party auto liability, general liability and property damage claims.
• Minimum of 3 years of experience using Microsoft Word, Excel, Outlook, and PowerPoint.
• Preferred but not required experience with NetSuite, Monday.com

Responsibilities

• Manages the dedicated claims phone line and email, ensuring timely intake and response to potential claims.
• Daily USPS mail processing of mail, invoices, and email to scan for intake and processing.
• Enters incident data, photos, and reports in the claims system. Establish new claims by taking customer’s First Notice of Loss
• Manage the prospective investigation and review of GL, Property and Auto claims to ensure payment integrity and provide immediate feedback on findings.
• Request appraisals, estimates, cause & origin reports, and various other reports to assist in the investigation of the claim.
• Communicate with customers using their preferred channel of communication (phone, email, text, or mail)
• Review estimates and reports and issue payments as owed under the policy contract.
• Adjust claim files with extremely high levels of attention to detail quality that exceed the expectations of internal/external auditor security, including ample documentation, regular dairy entries and quality application of coverage and compliance with all claims related laws and regulations.
• Dependable and adaptable to operate within a fast-paced work environment.
• Conduct reoccurring claims review meetings with leadership to quickly resolve open claims.
• High level tier reporting on a weekly basis.
• Performs other position duties when requested.

Skills

Customer centricity

Team player

Communication skills

Time management

Adaptability

Education

High school diploma

Tools

Microsoft Office

NetSuite

Monday.com

Job description

ADB Companies, LLC is seeking a Claims Coordinator to strategically lead corporate compliance and improve incident intake, evaluation, and processing. The role focuses on guiding customers through the claims process with empathy, accuracy, and speed.

Based in Pacific, MO, the position requires high school diploma, 1–3 years of claims experience, and proficiency with Microsoft Office; NetSuite or Monday.com are a plus.