Empathetic Billing & Patient Experience Specialist (Mesa)

Falck Patient Financial Services; Mesa (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with company match

Training and Career Development

Job summary

Falck seeks a Patient Experience Specialist in Mesa, AZ to ensure compassionate interactions with patients regarding billing and finances. You will guide families through billing options, explain insurance coverage, and coordinate payment plans while maintaining privacy and accuracy.

Join a team that values care, trust, and value creation and contribute to improved patient satisfaction in a fast-paced environment.

Qualifications

• Customer-centric attitude with a passion for care.
• Excellent communication and interpersonal skills.
• Empathy and ability to stay calm under pressure.
• Strong organizational and multitasking abilities.
• Must be computer literate.
• Ability to type a minimum of 45 wpm.
• Knowledge of medical terminology is a plus.
• Ability to communicate professionally in writing and speech.

Responsibilities

• Interact with patients and families professionally and empathetically, addressing concerns and providing information about billing procedures.
• Respond to patient inquiries about billing, insurance coverage, and payment options clearly.
• Educate patients on financial responsibilities, coordinate payment plans, and aid with insurance processes.
• Establish and maintain positive relationships regarding outstanding balances and billing inquiries.
• Ensure compliance with healthcare privacy laws and confidentiality standards.
• Accurately record patient information and maintain confidentiality.
• Collaborate with the Patient Experience team to enhance satisfaction and resolve issues.
• Collect and analyze patient feedback for continuous improvement.

Skills

Customer service

Communication

Empathy

Multitasking

Typing 45 wpm

Medical terminology

Written communication

Education

High school diploma

2 years CX experience

Job description

Falck seeks a Patient Experience Specialist in Mesa, AZ to ensure compassionate interactions with patients regarding billing and finances. You will guide families through billing options, explain insurance coverage, and coordinate payment plans while maintaining privacy and accuracy.

Join a team that values care, trust, and value creation and contribute to improved patient satisfaction in a fast-paced environment.