Patient Experience & Billing Advocate - Mesa

Falck A/S; Mesa (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with company match

Training and Career Development

Job summary

Falck is a global emergency medical services provider with a Mesa, AZ office seeking a Patient Experience Specialist. The role focuses on delivering exceptional patient interactions during billing processes and protecting patient privacy while supporting financial navigation.

You will educate patients on financial responsibilities, coordinate payment plans, and collaborate with the team to improve overall patient satisfaction. Strong communication and empathy are essential.

Qualifications

• High school diploma or GED.
• Two years of Customer Experience with emphasis on customer advocacy.
• Healthcare, emergency services, or contact center experience preferred.

Responsibilities

• Interact with patients and families professionally and empathetically, explaining billing procedures.
• Answer inquiries about billing, insurance, and payment options clearly.
• Educate patients on financial responsibilities and coordinate payment plans as needed.
• Maintain positive relationships regarding outstanding balances and assist with inquiries.

Skills

Customer focus

Communication

Empathy

Multitasking

Organizational skills

Typing 45 wpm

Computer literacy

Medical terminology

Team player

Prioritization

Education

GED

CX experience (2+ years)

Job description

Falck is a global emergency medical services provider with a Mesa, AZ office seeking a Patient Experience Specialist. The role focuses on delivering exceptional patient interactions during billing processes and protecting patient privacy while supporting financial navigation.

You will educate patients on financial responsibilities, coordinate payment plans, and collaborate with the team to improve overall patient satisfaction. Strong communication and empathy are essential.