Empathetic Patient Experience & Billing Specialist

Falck Patient Financial Services; Mesa (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Training and Career Development

Job summary

Falck in Mesa, Arizona is seeking a dynamic Patient Experience Specialist to join our Billing Office team. You will interact with patients and families with empathy, explain billing procedures, and guide them through insurance and payment options while maintaining confidentiality.

You will collaborate with the Patient Experience team to improve satisfaction, collect feedback, and support continuous improvement initiatives, ensuring the highest level of care and service in challenging healthcare

Qualifications

• Customer-centric attitude with a passion for delivering exceptional experiences.
• Excellent communication and interpersonal skills.
• Empathy and ability to remain calm under pressure.
• Strong organizational and multitasking abilities.
• Must be computer literate; type at least 45 wpm.
• Medical terminology knowledge is a plus.
• Professional written and spoken communication with colleagues.
• Ability to work independently and stay organized.
• Team player with attention to detail and prioritization.

Responsibilities

• Interact with patients and families empathetically, addressing concerns and providing billing info.
• Respond to inquiries about billing, insurance, and payment options clearly.
• Educate patients on financial responsibilities and coordinate payment plans.
• Assist with navigating insurance processes and outstanding balances.
• Ensure confidentiality and privacy compliance in all interactions.
• Record patient information accurately and securely.
• Collaborate with Patient Experience team to improve satisfaction.
• Collect and analyze patient feedback for improvement initiatives.

Skills

Customer centric attitude

Excellent communication

Empathy and calm under pressure

Organization and multitasking

Computer literate

Typing 45 wpm

Medical terminology knowledge

Professional written/verbal comms

Independent work

Detail oriented

Team player

Prioritization skills

Education

High school diploma or GED

2 years of Customer Experience with advocacy

Experience in healthcare/ER or call center preferred

Job description

Falck in Mesa, Arizona is seeking a dynamic Patient Experience Specialist to join our Billing Office team. You will interact with patients and families with empathy, explain billing procedures, and guide them through insurance and payment options while maintaining confidentiality.

You will collaborate with the Patient Experience team to improve satisfaction, collect feedback, and support continuous improvement initiatives, ensuring the highest level of care and service in challenging healthcare