Emissions Customer Support Specialist

Air Care Colorado; Baltimore (MD); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

401(k) with company match

Voluntary benefits

Job summary

Envirotest, a subsidiary of Opus Inspection, seeks a Customer Service Representative to assist motorists with understanding emission results and guidance through waivers and extensions. The role requires clear communication and attention to detail at a busy testing station.

Experience in customer service and a willingness to perform emissions tests when needed are valued, with a full benefits package offered as part of the position.

Qualifications

• High school diploma or equivalent.
• Certification training in customer service/emissions testing.
• Friendly, professional communication skills.
• Strong organizational skills and attention to detail.
• Comfortable standing for long periods.
• Automotive knowledge and/or customer service experience is a plus.

Responsibilities

• Explain emissions testing results to motorists and help customers understand what to do when their vehicle fails its emission test.
• Guide motorists through waiver process and extension requests.
• Review motorists' waiver and extension forms to ensure they meet MVA standards, then granting or denying each according to state regulations.
• Perform emission tests when needed.
• Creating a clean and professional environment to keep our station clean and welcoming.
• Other duties as assigned.

Skills

Communication skills

Education

High school diploma

Job description

Envirotest, a subsidiary of Opus Inspection, seeks a Customer Service Representative to assist motorists with understanding emission results and guidance through waivers and extensions. The role requires clear communication and attention to detail at a busy testing station.

Experience in customer service and a willingness to perform emissions tests when needed are valued, with a full benefits package offered as part of the position.