Baltimore Emissions Support Specialist | Customer Service

Opus; Baltimore (MD); On-site; USD 19,000 - 27,000; Full time

Job summary

Envirotest, a subsidiary of Opus Inspection, in Baltimore, MD, is seeking a Customer Service Representative to help motorists understand emission test results and navigate waivers. The role includes explaining results, guiding waiver requests, reviewing forms for MVA standards, and performing emission tests when needed.

This is a Full Time/Non-Exempt position with a pay rate of $16.50/hr and a full benefits package.

Qualifications

• High school diploma or equivalent.
• Certification training program for customer service/emissions testing.
• Friendly, professional communication skills.
• Strong organizational skills and attention to detail.
• Comfortable standing for long periods (up to 90% of the shift).
• Automotive knowledge and/or customer service experience is a plus.

Responsibilities

• Explain emissions testing results to motorists and help customers understand what to do when their vehicle fails its emission test.
• Guide motorists through waiver process and extension requests.
• Review motorists' waiver and extension forms to ensure they meet MVA standards, then granting or denying each according to state regulations.
• Perform emission tests when needed.
• Create a clean and professional environment to keep our station clean and welcoming.
• Other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Professionalism

Education

High school diploma or equivalent

Job description

Envirotest, a subsidiary of Opus Inspection, in Baltimore, MD, is seeking a Customer Service Representative to help motorists understand emission test results and navigate waivers. The role includes explaining results, guiding waiver requests, reviewing forms for MVA standards, and performing emission tests when needed.

This is a Full Time/Non-Exempt position with a pay rate of $16.50/hr and a full benefits package.