Customer Service Representative

Opus; Baltimore (MD); On-site; USD 19,000 - 27,000; Full time

Job summary

Envirotest, a subsidiary of Opus Inspection, in Baltimore, MD, is seeking a Customer Service Representative to help motorists understand emission test results and navigate waivers. The role includes explaining results, guiding waiver requests, reviewing forms for MVA standards, and performing emission tests when needed.

This is a Full Time/Non-Exempt position with a pay rate of $16.50/hr and a full benefits package.

Qualifications

• High school diploma or equivalent.
• Certification training program for customer service/emissions testing.
• Friendly, professional communication skills.
• Strong organizational skills and attention to detail.
• Comfortable standing for long periods (up to 90% of the shift).
• Automotive knowledge and/or customer service experience is a plus.

Responsibilities

• Explain emissions testing results to motorists and help customers understand what to do when their vehicle fails its emission test.
• Guide motorists through waiver process and extension requests.
• Review motorists' waiver and extension forms to ensure they meet MVA standards, then granting or denying each according to state regulations.
• Perform emission tests when needed.
• Create a clean and professional environment to keep our station clean and welcoming.
• Other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Professionalism

Education

High school diploma or equivalent

Job description

Description

Location: Baltimore, MD

Job Type: Full Time/Non-Exempt

Pay Rate: $16.50/hr, plus a full benefits package including medical, dental, vision, disability, life insurance, voluntary benefits and 401k with a company match

Envirotest is a proud subsidiary of Opus Inspection, the worldwide provider of vehicle emissions testing equipment and services. Our mission: to make the world a cleaner and safer place by providing highly effective solutions for vehicle inspection through innovative technologies, customer focus and operational excellence. We are looking for a passionate Customer Service Representative to join our team and assist our motorists in understanding their emission testing results.

Responsibilities:

• Explain emissions testing results to motorists and help customers understand what to do when their vehicle fails its emission test.
• Guide motorists through waiver process and extension requests.
• Review motorists' waiver and extension forms to ensure they meet MVA standards, then granting or denying each according to state regulations.
• Perform emission tests when needed.
• Creating a clean and professional environment to keep our station clean and welcoming.
• Other duties as assigned.

Qualifications

Minimum Qualifications:

• High school diploma or equivalent
• Completion of certification training program for customer service/emissions testing
• Friendly, professional communication skills
• Strong organizational skills and attention to detail
• Comfortable standing for long periods (up to 90% of the shift)
• Automotive knowledge and/or customer service experience is a plus