Customer Service Representative

Air Care Colorado; Baltimore (MD); Presencial; USD 19 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

401(k) with company match

Voluntary benefits

Resumo da oferta

Envirotest, a subsidiary of Opus Inspection, seeks a Customer Service Representative to assist motorists with understanding emission results and guidance through waivers and extensions. The role requires clear communication and attention to detail at a busy testing station.

Experience in customer service and a willingness to perform emissions tests when needed are valued, with a full benefits package offered as part of the position.

Qualificações

• High school diploma or equivalent.
• Certification training in customer service/emissions testing.
• Friendly, professional communication skills.
• Strong organizational skills and attention to detail.
• Comfortable standing for long periods.
• Automotive knowledge and/or customer service experience is a plus.

Responsabilidades

• Explain emissions testing results to motorists and help customers understand what to do when their vehicle fails its emission test.
• Guide motorists through waiver process and extension requests.
• Review motorists' waiver and extension forms to ensure they meet MVA standards, then granting or denying each according to state regulations.
• Perform emission tests when needed.
• Creating a clean and professional environment to keep our station clean and welcoming.
• Other duties as assigned.

Conhecimentos

Communication skills

Formação académica

High school diploma

Descrição da oferta de emprego

Pay Rate: $16.50/hr, plus a full benefits package including medical, dental, vision, disability, life insurance, voluntary benefits and 401k with a company match

Envirotest is a proud subsidiary of Opus Inspection, the worldwide provider of vehicle emissions testing equipment and services. Our mission: to make the world a cleaner and safer place by providing highly effective solutions for vehicle inspection through innovative technologies, customer focus and operational excellence. We are looking for a passionate Customer Service Representative to join our team and assist our motorists in understanding their emission testing results.

Responsibilities:

• Explain emissions testing results to motorists and help customers understand what to do when their vehicle fails its emission test.
• Guide motorists through waiver process and extension requests.
• Review motorists' waiver and extension forms to ensure they meet MVA standards, then granting or denying each according to state regulations.
• Perform emission tests when needed.
• Creating a clean and professional environment to keep our station clean and welcoming.
• Other duties as assigned.

Requirements

Minimum Qualifications:

• High school diploma or equivalent
• Completion of certification training program for customer service/emissions testing
• Friendly, professional communication skills
• Strong organizational skills and attention to detail
• Comfortable standing for long periods (up to 90% of the shift)
• Automotive knowledge and/or customer service experience is a plus

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.
The actual pay rate will depend on the person's qualifications and experience. $16.50 - $16.50

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

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