Emerging Store Manager

Walgreens; Townsend (MA); On-site; USD 45,000 - 72,000; Full time

Job summary

An established industry player is seeking a dynamic Store Supervisor to lead a dedicated team in enhancing customer experiences and driving store performance. This role involves managing day-to-day operations, supervising staff, and ensuring compliance with policies. The ideal candidate will possess strong leadership skills and a commitment to customer service excellence. Join a forward-thinking company that values growth and development, offering opportunities for career advancement and personal development. If you are passionate about retail and have a knack for motivating teams, this is the perfect opportunity for you.

Qualifications

• Leadership abilities and strong communication skills are essential.
• Completion of Store Manager training or willingness to complete within 12 weeks.

Responsibilities

• Supervises customer service associates and manages store operations.
• Engages customers and resolves complaints to ensure a positive experience.

Skills

Leadership

Customer Service

Communication

Business Ethics

Self-Motivation

Education

Bachelor's Degree or equivalent experience

Job description

Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team activities, including assigning daily tasks, delegating, opening/closing shifts, and managing schedules to ensure proper coverage.
• Collaborates with external partners to support community outreach and store growth initiatives.
• Supports data analysis and decision-making processes to enhance store performance.
• Supervises cash management, inventory control, store cleanliness, safety, and compliance with policies and regulations.

Business Performance Management

• Analyzes financial and performance data to support store growth and improvement.
• Uses KPIs and operational tools to engage the team and identify sales opportunities.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads and trains team members, providing coaching and development opportunities.
• Manages performance through goal setting, feedback, and recognition.
• Builds talent pipelines, manages staffing needs, and participates in hiring processes.

Training & Personal Development

• Completes Store Manager training programs and ongoing development courses.
• Monitors own performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains required licenses, such as pharmacy technician license.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating store strategies.

External Basic Qualifications

• Bachelor’s degree or equivalent experience, or completion of Walgreens Community Internship Program.
• Leadership abilities, business ethics, self-motivation, and strong communication skills.
• Completion of Store Manager training (LEAP) or willingness to complete within 12 weeks.
• Fluency in English (except in Puerto Rico).
• Flexible schedule, including evenings and weekends.
• Willingness to accept promotion and relocate if necessary.

Preferred Qualifications

• Bachelor’s Degree preferred.
• Management experience, especially in retail and pharmacy.

We consider qualified applicants with arrest and conviction records. Walgreens is an Equal Opportunity Employer, including disability/veterans. The salary range is $45,000 - $71,550, dependent on various factors. For benefits, visit jobs.walgreens.com/benefits. This role remains open until filled.