Emerging Store Manager

Walgreens; Brattleboro (VT); On-site; USD 45,000 - 72,000; Full time

Job summary

An established industry player is seeking an Emerging Store Manager to oversee store operations and lead a dynamic team. This role involves enhancing customer experiences, managing daily operations, and driving business performance through data analysis and effective team management. Ideal candidates will possess strong leadership skills, a commitment to customer service, and a Bachelor's degree or equivalent experience. This is a fantastic opportunity to grow within a supportive environment that values personal and professional development, offering a competitive salary and potential for career advancement.

Qualifications

• Bachelor's degree or equivalent experience required.
• Strong leadership and flexibility in scheduling are essential.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads recruitment, hiring, and performance management of team members.
• Analyzes financial data to drive business performance.

Skills

Leadership Skills

Customer Service

Performance Management

Data Analysis

Team Development

Education

Bachelor's Degree

Job description

Join to apply for the Emerging Store Manager role at Walgreens.

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team activities, including assigning daily tasks, delegating, opening/closing shifts, and managing schedules and time records.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports Store Manager in leveraging data and team input for decision-making, follow-up, and impact monitoring.
• Supervises cash management activities and oversees inventory, including resets, price changes, and trend analysis to create corrective actions.
• Ensures store cleanliness, maintenance, safety, and compliance with policies and laws, including sale of alcohol, tobacco, and pharmacy products.

Business Performance Management

• Analyzes financial and performance data to create action plans supporting business goals.
• Uses KPIs and other tools to engage the team and drive store improvements, identifying sales opportunities and implementing initiatives.
• Supports Pharmacy operations during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads and trains team members, providing coaching and career development support.
• Manages performance through responsibilities, goal setting, feedback, and recognition.
• Builds talent pipelines, manages staffing needs, and participates in hiring decisions.
• Follows proper procedures for recruitment, training, and record-keeping, fostering a culture of accountability.

Training & Personal Development

• Completes Store Manager training programs and required courses.
• Monitors own performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains a valid pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating store strategy.

Qualifications include a Bachelor's degree or equivalent experience, leadership skills, and flexibility in scheduling. Willingness to accept promotion and relocation is preferred. The role offers a salary range of $45,000 - $71,550, depending on various factors.