Emerging Store Manager

Walgreens; Hooksett (NH); On-site; USD 45,000 - 72,000; Full time

Job summary

An established industry player is seeking an Emerging Store Manager to lead and inspire a dedicated team. This role involves overseeing store operations, enhancing customer experiences, and driving business performance through data analysis and effective leadership. You will manage a diverse team, ensuring they are engaged and equipped to deliver exceptional service. With a commitment to personal development and community outreach, this position offers a unique opportunity to make a significant impact in a dynamic retail environment. If you are passionate about customer service and team development, this role is perfect for you.

Qualifications

• Bachelor's degree or equivalent experience required.
• Leadership skills and flexibility in schedule are essential.

Responsibilities

• Supervise customer service associates and manage store operations.
• Lead team recruitment, performance management, and training.

Skills

Customer Service Management

Team Leadership

Data Analysis

Cash Management

Inventory Management

Education

Bachelor's Degree or Equivalent Experience

Tools

Computer Systems

Job description

Join to apply for the Emerging Store Manager role at Walgreens.

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operations and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, managing scheduling conflicts, and ensuring proper team coverage.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports Store Manager in leveraging data, analysis, and team input to make data-driven decisions, follow-up, and monitor impact.
• Manages store cash operations, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
• Supervises inventory, including resets, price changes, trend analysis, and coaching team members on inventory procedures.
• Ensures store cleanliness, repair, maintenance, safety, and compliance with laws and policies.
• Ensures team members are proficient with computer and technology systems.
• Completes special assignments as needed.

Business Performance Management

• Analyzes financial and performance data; creates action plans for store improvement.
• Uses KPIs and other tools to engage the team and identify growth opportunities.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members; provides coaching, mentoring, and career development support.
• Manages performance through responsibilities, goals, feedback, and recognition.
• Builds talent pipelines, manages staffing needs, and participates in hiring decisions.
• Follows proper procedures for recruitment, record keeping, and training.
• Establishes a culture of accountability and performance management.

Training & Personal Development

• Completes Store Manager training programs and ongoing development courses.
• Monitors own performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains a valid pharmacy technician license as required.

Communications

• Maintains open communication through meetings and discussions.
• Assists in planning and communicating store strategy.
• Qualifications include a Bachelor's degree or equivalent experience, leadership skills, willingness to complete training, and flexibility in schedule and location.

Walgreens is an Equal Opportunity Employer. The salary range is $45,000 - $71,550, depending on various factors. The role remains open until filled. Benefits details are available at jobs.walgreens.com/benefits.