Emerging Store Manager

Walgreens; Morristown (TN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Store Supervisor to lead a dynamic team in delivering exceptional customer service and operational excellence. This role involves overseeing daily store activities, enhancing customer experiences, and driving business performance through data analysis and strategic planning. You will be responsible for managing a talented team, ensuring compliance with policies, and fostering a culture of accountability and development. If you are passionate about retail and eager to make a significant impact in a community-focused environment, this opportunity is perfect for you.

Qualifications

• Bachelor's degree or equivalent experience required.
• Leadership abilities and completion of training programs essential.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads team performance management and recruitment efforts.
• Analyzes financial data to identify growth opportunities.

Skills

Customer Service Management

Team Leadership

Performance Management

Financial Analysis

Conflict Resolution

Education

Bachelor's Degree or Equivalent Experience

Tools

Data Analysis Tools

Job description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team members, including assigning daily activities, delegating tasks, managing shifts, approving time records, and handling scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports Store Manager in utilizing data and team input to make informed decisions and monitor impact.
• Supervises cash management, inventory, store cleanliness, safety, and compliance with policies and laws.
• Completes special assignments as needed.

Business Performance Management

• Analyzes financial and performance data, creates action plans, and collaborates with the Store Manager to identify sales opportunities and growth initiatives.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members, manages performance, and develops talent pipelines for future store leadership.
• Ensures proper recruitment, training, and adherence to legal and company procedures.
• Establishes a culture of accountability and performance management.

Training & Personal Development

• Completes required training and development programs, maintains a personal development plan, and obtains necessary certifications such as a pharmacy technician license.

Communications

• Maintains open communication with team members through meetings and discussions. Assists in planning and communicating store strategies.

Qualifications include a bachelor's degree or equivalent experience, leadership abilities, completion of training programs, fluency in English, flexible schedule, and willingness to accept promotion and relocation if offered.