Emerging Store Manager

Walgreens; Denver (CO); On-site; USD 45,000 - 72,000; Full time

Job summary

A leading company in retail is seeking an Emerging Store Manager in Denver. This role involves overseeing store operations, managing customer service, and leading team members to achieve business goals. The candidate will be responsible for improving customer experience and store performance while ensuring compliance with policies. Ideal candidates should have leadership skills, a Bachelor's degree, and a commitment to personal development.

Qualifications

• Fluent in English and willing to work flexible hours.
• Must complete required training.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads team members and manages performance.
• Analyzes financial data to create improvement plans.

Skills

Leadership

Customer Service

Communication

Education

Bachelor's Degree

Job description

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Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team activities, including assigning daily tasks, delegating, opening/closing shifts, approving time records, and managing scheduling conflicts.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports data analysis and decision-making to enhance store performance.
• Manages cash operations, inventory, store cleanliness, safety, and compliance with policies and laws.

Business Performance Management

• Analyzes financial and performance data to create improvement action plans.
• Uses KPIs and operating statements to drive store growth and performance initiatives.
• Supports pharmacy operations during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads and trains team members, manages performance, and provides career development support.
• Handles recruitment, staffing, and maintains a diverse talent pipeline.
• Establishes a culture of accountability through clear expectations and performance management.

Training & Personal Development

• Completes Store Manager training programs and ongoing development courses.
• Seeks feedback and maintains an Individual Development Plan.
• Obtains and maintains pharmacy technician license as required.

Communications

• Ensures open communication with team through meetings and discussions.
• Supports store strategy planning and communication.
• Qualifications include a bachelor’s degree or equivalent experience, leadership skills, and willingness to complete required training.
• Must be fluent in English and willing to work flexible hours, including weekends and evenings.
• Willing to accept promotion or transfer within Walgreens stores.

Walgreens is an equal opportunity employer. The salary range is $45,000 - $71,550, depending on various factors. The role remains open until filled. Benefits details are available at jobs.walgreens.com/benefits.