Emerging Store Manager

Walgreens; Denver (CO); On-site; USD 45,000 - 72,000; Full time

Job summary

A leading company in retail is seeking an Emerging Store Manager in Denver, Colorado. The role involves supervising customer service associates, managing store operations, and leading a team to achieve company goals. Candidates should possess leadership skills and a Bachelor's degree. The position offers a competitive salary range based on experience and qualifications.

Qualifications

• Leads and manages store team members, including recruitment and performance management.
• Maintains valid pharmacy technician license as required.

Responsibilities

• Supervises customer service associates and manages store operations.
• Engages customers and resolves complaints to ensure a positive experience.
• Analyzes financial data to create action plans for store improvement.

Skills

Leadership

Customer Service

Education

Bachelor’s degree

Job description

Join to apply for the Emerging Store Manager role at Walgreens

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team activities, including assigning daily tasks, delegating, opening/closing shifts, approving time records, and managing scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to support community outreach and store growth.
• Supports Store Manager in leveraging data and team input for decision-making, follow-up, and impact monitoring.
• Oversees cash management, inventory, store maintenance, safety, and compliance with policies and laws.

Business Performance Management

• Analyzes financial and performance data to create action plans for store improvement.
• Uses KPIs and operating statements to drive solutions and collaborate on sales growth initiatives.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads and trains team members, providing coaching and career development support.
• Manages performance through responsibilities, goals, feedback, and recognition.
• Builds talent pipelines, manages staffing needs, and participates in hiring decisions.

Training & Development

• Completes Store Manager training programs and other required development courses.
• Monitors personal performance, seeks feedback, and maintains an Individual Development Plan.
• Maintains valid pharmacy technician license as required.

Communications

• Maintains open communication with team via meetings and discussions.
• Assists in planning and communicating store and company strategies.
• Requires a Bachelor’s degree or equivalent experience, leadership skills, and flexibility in schedule and location.

We consider qualified applicants with arrest and conviction records. Walgreens is an Equal Opportunity Employer. Salary range: $45,000 - $71,550, depending on various factors.