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Responsibilities
- Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.
- Supports Store Manager with overall store operations to achieve company goals; works alternate schedule with the Store Manager; assumes responsibilities in the absence of the Store Manager; ensures proper merchandising, protection of assets, and improves sales and profitability.
- Leads and manages store team members, including recruitment, hiring, performance management, and discipline to ensure team engagement and performance.
- Customer Experience: Engages customers, resolves complaints, models customer service best practices, and improves customer service metrics.
- Operations: Supervises store operation, assigns daily activities, manages inventory, collaborates with external partners, and ensures compliance with policies and laws.
- Business Performance Management: Analyzes data, creates action plans, and supports store growth initiatives.
- People & Performance Management: Leads and trains team members, manages performance, and builds talent pipelines.
- Training & Personal Development: Completes required training, seeks feedback, and maintains necessary licenses.
- Communications: Maintains open communication with team, plans strategies, and ensures clarity of store goals.
Qualifications
- Bachelor’s degree or equivalent experience, or completion of Walgreens Community Internship Program, or High School Diploma/GED with supervisory experience.
- Leadership skills, business ethics, self-motivation, and good communication.
- Completion of Store Manager training (LEAP) or willingness to complete Walgreens Leadership Essentials within 12 weeks.
- Fluent in English (except in Puerto Rico).
- Flexible schedule, willingness to relocate or transfer as needed.
Additional Information
- Employment type: Full-time
- Seniority level: Not Applicable
- Job function: Sales and Business Development
We consider applicants with arrest and conviction records. Walgreens is an Equal Opportunity Employer. Salary range: $45,000 - $71,550. For benefits details, visit jobs.walgreens.com/benefits.