Emerging Store Manager

Walgreens; Commerce City (CO); On-site; USD 45,000 - 72,000; Full time

Job summary

An established industry player is seeking an Emerging Store Manager to oversee store operations and enhance customer experiences. This role involves leading a dedicated team, managing financial performance, and ensuring compliance with policies. The ideal candidate will possess strong leadership skills and a commitment to customer service excellence. Join a dynamic environment where your contributions will directly impact store growth and community outreach. If you are ready for a rewarding career with opportunities for development and advancement, this position is perfect for you.

Qualifications

• Bachelor's degree or equivalent experience required.
• Strong leadership abilities and willingness to complete training.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads recruitment, hiring, and performance management of team members.

Skills

Customer Service

Leadership

Performance Management

Financial Analysis

Inventory Management

Education

Bachelor's Degree

Equivalent Experience

Job description

Join to apply for the Emerging Store Manager role at Walgreens.

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, managing scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to support community outreach and drive store growth. Supports the Pharmacy Operations Manager in leveraging data, analysis, and team input to make informed decisions.
• Manages cash operations, inventory, store cleanliness, safety, and compliance with policies and regulations.

Business Performance Management

• Analyzes financial and performance data; creates action plans to support business goals.
• Uses KPIs and other tools to engage the team and drive store improvement. Supports pharmacy during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads and trains team members; manages performance, discipline, and career development.
• Builds talent pipelines, manages staffing needs, and ensures diversity and inclusion.

Training & Personal Development

• Completes Store Manager learning programs and ongoing training.
• Maintains personal performance and development plans; obtains necessary certifications.

Communications

• Ensures open communication through meetings and discussions.
• Assists in planning and communicating store strategy.

Qualifications include a Bachelor's degree or equivalent experience, leadership abilities, and willingness to complete required training. Must be fluent in English and willing to work flexible hours, including potential relocation and promotion to Store Manager.

Walgreens is an Equal Opportunity Employer. Salary range: $45,000 - $71,550, depending on various factors. Role remains open until filled. Benefits details available at jobs.walgreens.com/benefits.