Emerging Store Manager

Walgreens; Sparks (NV); On-site; USD 45,000 - 72,000; Full time

Job summary

An established industry player seeks a dynamic Store Supervisor to lead customer service associates and manage store operations. This role involves overseeing team performance, enhancing customer experiences, and ensuring compliance with regulations. The ideal candidate will possess strong leadership and communication skills, along with a commitment to fostering a culture of accountability. Join a forward-thinking company that values professional development and offers a supportive environment for growth. If you're ready to take on a challenging yet rewarding role, this opportunity is perfect for you.

Qualifications

• Bachelor’s degree or equivalent experience, or completion of Walgreens Community Internship Program.
• Leadership abilities, professional ethics, self-motivation, and strong communication skills.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads and trains team members, providing coaching and performance feedback.

Skills

Leadership abilities

Communication skills

Customer service

Problem-solving

Education

Bachelor’s degree or equivalent experience

High School Diploma/GED with supervisory experience

Job description

Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, managing scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to support community outreach and external partnerships, as a resource for the Pharmacy Operations Manager.
• Supports Store Manager in leveraging data, analysis, and team input to make informed decisions, follow-up, and monitor impact.
• Supervises cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders.
• Oversees inventory management for both front end and pharmacy, analyzes trends, and creates corrective action plans; trains team members on inventory procedures.
• Ensures store cleanliness, repairs, safety, and proper functioning of systems and technology.
• Ensures compliance with policies, laws, and regulations, including sale of regulated products.
• Completes special assignments and tasks as needed.

Business Performance Management

• Analyzes financial and performance data; creates action plans to meet business goals.
• Uses KPIs and other tools to engage the team, drive solutions, and identify sales opportunities.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary.

People & Performance Management

• Leads and trains team members; provides coaching, mentoring, and performance feedback.
• Manages performance through responsibilities, goals, and recognition.
• Recruits, builds talent pipelines, and manages staffing needs.
• Follows proper procedures for hiring, training, and record keeping.
• Establishes a culture of accountability and performance management.

Training & Development

• Completes Store Manager training programs and other required courses.
• Monitors personal performance and seeks continuous feedback.
• Maintains valid pharmacy technician license as required.

Communications

• Ensures open communication through meetings and discussions.
• Supports Store Manager in strategic planning and communication.

Qualifications

External Basic Qualifications

• Bachelor’s degree or equivalent experience, or completion of Walgreens Community Internship Program, or High School Diploma/GED with two years supervisory experience.
• Leadership abilities, professional ethics, self-motivation, and strong communication skills.
• Completion of Store Manager training (LEAP) or willingness to complete within 12 weeks.
• Fluent in English (except Puerto Rico).
• Flexible schedule, including evenings and weekends.
• Willingness to accept promotion and relocate if necessary.

Preferred Qualifications

• Bachelor’s Degree.
• Management experience, including supervising others and managing both front-end and pharmacy.
• For external candidates: retail or food industry experience; for internal: management experience.

We consider qualified applicants with arrest and conviction records. Equal Opportunity Employer, including veterans and disability considerations.

The current salary range is $45,000 - $71,550, based on various factors. This role remains open until filled. For benefits, visit jobs.walgreens.com/benefits.