Emerging Store Manager

Walgreens; Laconia (NH); On-site; USD 45,000 - 72,000; Full time

Job summary

Join a forward-thinking company as an Emerging Store Manager, where you will lead a dynamic team and enhance customer experiences. This role involves supervising store operations, managing staff, and ensuring top-notch customer service. You will analyze performance data to drive growth and support pharmacy operations. The ideal candidate will have strong leadership and communication skills, along with a commitment to personal development. This is an exciting opportunity to make a significant impact in a vibrant retail environment while contributing to the success of the store and the satisfaction of customers.

Qualifications

• Bachelor’s degree or equivalent experience with management experience preferred.
• Strong leadership and communication skills are essential.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads team recruitment, training, and performance management.

Skills

Leadership Skills

Communication Skills

Customer Service

Business Ethics

Education

Bachelor's Degree

Job description

Join to apply for the Emerging Store Manager role at Walgreens

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operations and team activities, including assigning daily tasks, delegating, opening/closing shifts, and managing schedules and time off.
• Collaborates with external partners to support community outreach and store growth initiatives.
• Supports Store Manager in data analysis and decision-making to enhance store performance.
• Manages cash handling procedures, including register counts, bank withdrawals, and safe deposits.
• Oversees inventory management for front end and pharmacy, analyzing trends and training staff accordingly.
• Ensures store cleanliness, maintenance, safety, and compliance with policies and laws.

Business Performance Management

• Analyzes financial and performance data to support store growth and improvement.
• Uses KPIs and reports to engage the team and implement solutions.
• Supports pharmacy operations during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads team recruitment, training, mentoring, and coaching to develop future leaders.
• Manages performance through goal setting, feedback, and recognition.
• Builds talent pipelines and manages staffing needs.

Training & Personal Development

• Completes Store Manager training programs and ongoing development courses.
• Monitors personal performance and seeks feedback for continuous improvement.
• Maintains required licenses and certifications.

Communications

• Ensures open communication through meetings and discussions.
• Assists in strategic planning and communication of store initiatives.

Qualifications

• Bachelor’s degree or equivalent experience, with management experience preferred.
• Leadership skills, business ethics, and strong communication skills.
• Willingness to complete Walgreens leadership training if not already certified.
• Fluent in English; flexible schedule; willing to relocate or transfer as needed.

Walgreens is an equal opportunity employer. Salary range: $45,000 - $71,550. Role remains open until filled. For benefits, visit jobs.walgreens.com/benefits.