Emerging Store Manager

Walgreens; Des Moines (IA); On-site; USD 45,000 - 72,000; Full time

Job summary

An established industry player is seeking an Emerging Store Manager to oversee store operations and enhance customer service. In this dynamic role, you will lead a dedicated team, ensuring exceptional service and operational excellence. Your responsibilities will include managing daily store activities, analyzing performance metrics, and implementing strategies for improvement. This position offers a unique opportunity to develop your leadership skills while impacting the store's success and community outreach efforts. If you are passionate about retail management and customer engagement, this is the perfect opportunity for you.

Qualifications

• Bachelor's degree or equivalent experience required.
• Strong leadership and customer service skills necessary.

Responsibilities

• Supervise customer service associates and manage store operations.
• Lead recruitment, hiring, and performance management of team members.
• Analyze financial data and create action plans for store improvement.

Skills

Leadership Skills

Customer Service

Performance Management

Financial Analysis

Team Management

Education

Bachelor's Degree or Equivalent Experience

Job description

Join to apply for the Emerging Store Manager role at Walgreens.

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and builds loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, managing scheduling conflicts, and ensuring proper team coverage.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports Store Manager in leveraging data, analysis, and team input to make informed decisions and monitor impact.
• Supervises cash management, inventory, store cleanliness, safety, and compliance with policies and laws.

Business Performance Management

• Analyzes financial and performance data; creates action plans for store improvement.
• Uses KPIs and other tools to drive solutions and growth initiatives.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary.

People & Performance Management

• Leads, trains, mentors, and coaches team members, manages performance, and develops talent pipelines.
• Ensures proper procedures for recruitment, record retention, and training are followed.
• Establishes a culture of accountability and performance management.

Training & Personal Development

• Completes Store Manager learning and development programs and maintains necessary certifications.
• Monitors own performance, seeks feedback, and commits to self-development.
• Obtains and maintains a pharmacy technician license as required.

Communications

• Maintains open communication with team members and supports strategic planning.

Qualifications include a bachelor’s degree or equivalent experience, leadership skills, and flexibility in schedule and location. Internal and external candidates are considered.

Walgreens is an Equal Opportunity Employer. The salary range for this position is $45,000 - $71,550, depending on various factors.