Emerging Store Leader: Retail & Pharmacy Ops

Walgreens; Maryville (AL); On-site; USD 45,000 - 72,000; Full time

Job summary

Walgreens in the United States is seeking a Store Operations Supervisor who will lead customer service and front-end activities while supporting the Store Manager to achieve company deliverables. You will supervise a team, recruit, hire, and manage performance, with responsibility for merchandising, store assets, and profitability.

The role covers pharmacy and retail operations, coaching staff on customer experience, scheduling, inventory, and compliance.

Qualifications

• Experience leading front-end and customer service teams.
• Ability to recruit, hire, and manage performance of direct reports.
• Knowledge of store operations, merchandising, and loss prevention.
• Pharmacy and retail operations knowledge with a focus on customer experience.

Responsibilities

• Supervises customer service associates and front-end operations.
• Monitors and coaches customer service; resolves complaints promptly.
• Oversees scheduling, time records, and shifts.
• Manages store cash handling and inventory in front-end and pharmacy.
• Ensures compliance with company policies and applicable laws.

Skills

Customer service leadership

Team supervision

Hiring & training

Performance management

Store operations

Inventory management

Merchandising

Job description

Walgreens in the United States is seeking a Store Operations Supervisor who will lead customer service and front-end activities while supporting the Store Manager to achieve company deliverables. You will supervise a team, recruit, hire, and manage performance, with responsibility for merchandising, store assets, and profitability.

The role covers pharmacy and retail operations, coaching staff on customer experience, scheduling, inventory, and compliance.