Emergency Veterinary Receptionist & Compassionate Guide

Alliance Animal Health; Papillion (NE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Vacation and Sick Time

Paid Bereavement Program

Paid Parental Leave Program

Competitive Compensation

Continuing Education Allowance

Tuition Reimbursement Program

Referral Bonus Program

Job summary

Urgent Pet Care in Papillion, NE is seeking a Customer Service Representative to guide families through emergency visits, manage check-ins, and keep clients informed while coordinating with the medical team.

The role emphasizes compassion, clear communication, and the ability to stay calm during stressful situations. Evening and weekend availability is required, with opportunities for growth and training.

Qualifications

• Experience in customer service preferred; veterinary or medical background is a bonus but not required as we’re happy to train the right person.
• Must be able to work evenings, weekends, and holidays because emergencies don’t keep office hours.
• Someone who truly loves helping people and understands how much pets mean to their families.
• Strong communication and multitasking skills—you can stay calm and focused even when things get hectic.
• Highly organized and possess computer skills.
• Self-starter with the desire to continue to advance your knowledge and skillset.

Responsibilities

• Greet clients with kindness and empathy, in person or on the phone.
• Help worried pet parents check in quickly and smoothly.
• Keep clients updated about their pets while they’re in our care.
• Manage records, payments, and paperwork with attention to detail.
• Work closely with our medical team to ensure clear and timely communication.
• Offer support to families who may be scared, anxious, or overwhelmed.

Skills

Customer service

Compassionate communication

Multitasking

Computer skills

Schedule flexibility

Education

High school diploma or equivalent

Tools

CRM software

Job description

Urgent Pet Care in Papillion, NE is seeking a Customer Service Representative to guide families through emergency visits, manage check-ins, and keep clients informed while coordinating with the medical team.

The role emphasizes compassion, clear communication, and the ability to stay calm during stressful situations. Evening and weekend availability is required, with opportunities for growth and training.