Emergency Veterinary Client Care Specialist

Cerro Alto Veterinary Specialty and Emergency Hospital; San Luis Obispo (CA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid sick time

Vacation time

Scrub allowance

AtDove membership

Collaborative workplace culture

Live and work in San Luis Obispo

Job summary

Cerro Alto Veterinary Specialty and Emergency Hospital in San Luis Obispo, CA seeks a compassionate Veterinary Client Service Representative (CSR) to be the first and last contact for clients, manage the phone system, triage calls, and coordinate with medical teams.

This 24/7 emergency and specialty facility offers mentorship, competitive pay, benefits, and opportunities for professional growth while living in a vibrant California community.

Qualifications

• Minimum of 6 months of prior experience as a Veterinary Client Service Representative in a general practice or Emergency veterinary hospital (required)
• Emergency or specialty hospital experience strongly preferred
• Strong communication and customer service skills in emotionally charged situations
• Ability to multitask, prioritize, and remain calm in a fast-paced environment
• Comfort with medical terminology, patient intake workflows, and scheduling
• Strong attention to detail and accuracy with data entry and financial transactions
• Reliable attendance and punctuality

Responsibilities

• Greet clients professionally and compassionately in person and by phone
• Manage a high-volume, multi-line phone system and appropriately triage calls
• Register incoming emergency and specialty patients and obtain accurate client and patient information
• Communicate wait times, hospital processes, and next steps clearly and empathetically
• Coordinate client flow with medical teams to support efficient patient care
• Handle estimates, invoicing, payments, and financial transactions accurately
• Maintain accurate medical records and client communication documentation
• Support emotionally difficult client interactions with professionalism and empathy
• Collaborate closely with technicians, assistants, and doctors to support hospital workflow
• Maintain a clean, organized, and professional front-desk and lobby environment

Job description

Cerro Alto Veterinary Specialty and Emergency Hospital in San Luis Obispo, CA seeks a compassionate Veterinary Client Service Representative (CSR) to be the first and last contact for clients, manage the phone system, triage calls, and coordinate with medical teams.

This 24/7 emergency and specialty facility offers mentorship, competitive pay, benefits, and opportunities for professional growth while living in a vibrant California community.