Veterinary Emergency Patient Care Liaison

University of Calgary; Round Rock (TX); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Pet perks and veterinary service-dis

Student loan support tools and assist

FREE CE courses

Job summary

Thrive Pet Healthcare in Round Rock, TX seeks a Veterinary Patient Care Liaison to bridge the clinical team and pet parents. You will explain estimates, coordinate discharge plans, and support hospital operations in person and over the phone.

The role requires 3+ years in veterinary settings, strong communication skills, and a compassionate, organized approach. Competitive pay and growth opportunities are offered across Thrive locations.

Qualifications

• High school diploma or GED required; Licensed Veterinary Technician (LVT) credential preferred.
• At least 3 years of experience as a veterinary technician or veterinary assistant required.
• At least 3 years of customer service experience required.
• Veterinary emergency and critical care experience preferred.

Responsibilities

• Explain treatment estimates, hospital charges, and payment options; provide billing updates in person or by phone.
• Provide patient updates, answer medical questions under veterinarian direction, and share laboratory and culture results at the veterinarian’s request.
• Coordinate pet parent visits and patient transfers to specialty services.
• Update referring veterinarians by phone and ensure clinical summaries are prepared and shared by email or online.
• Review discharge instructions with the veterinarian, then explain home care, prescribed medications, and potential side effects to clients and address questions before discharge.
• Explain veterinary care standards and hospital services, including specialty appointments.
• Dispense prescribed medications accurately and notify the veterinarian when laboratory results are available.
• Check charges for accuracy, process outpatient charges, reconcile payments, and collect outstanding balances.
• Support phones, patient check-in/out, patient care, and hospital cleanliness as needed; participate in patient rounds and staff and department meetings.
• Assist with additional responsibilities as needed to support patient care, team, and hospital operations.

Skills

Compassion

Communication

Organization

Multitasking

Attention to detail

Customer service

Teamwork

Education

High school diploma or GED

LVT credential preferred

Job description

Description

Veterinary Patient Care Liaison

Heart of Texas | Round Rock, TX

Schedule: Wednesday-Saturday, 4x10 shift.

Compensation is negotiable based on experience and credentials, with an expected starting range of $24-26/hour. The final pay will carefully consider a wide range of factors including your skills, qualifications, experience, and location.

About The Role

Put your veterinary experience and communication skills to work helping pet parents understand their pet’s care. In this role, you will serve as a connection between the clinical team and clients, coordinating patient updates, explaining estimates and billing, and guiding families through discharge instructions. Your work will support efficient hospital operations and high-quality patient and client care, both in person and over the phone.

Education & Experience

• High school diploma or GED required; Licensed Veterinary Technician (LVT) credential preferred.
• At least 3 years of experience as a veterinary technician or veterinary assistant required.
• At least 3 years of customer service experience required.
• Veterinary emergency and critical care experience preferred.

What You Bring

• Compassion, emotional awareness, and a thoughtful approach to supporting pet parents.
• An approachable communication style and the ability to explain the value of recommended veterinary care.
• Strong written and verbal communication skills.
• Strong organizational skills to keep client communication and care coordination on track.
• The ability to manage multiple priorities in a fast-paced hospital environment.
• Careful attention to detail in patient information, discharge instructions, and billing.
• Initiative, self-motivation, and a collaborative approach to teamwork.

What You’ll Do

• Explain treatment estimates, hospital charges, and payment options; provide billing updates in person or by phone.
• Provide patient updates, answer medical questions under veterinarian direction, and share laboratory and culture results at the veterinarian’s request.
• Coordinate pet parent visits and patient transfers to specialty services.
• Update referring veterinarians by phone and ensure clinical summaries are prepared and shared by email or online.
• Review discharge instructions with the veterinarian, then explain home care, prescribed medications, and potential side effects to clients and address questions before discharge.
• Explain veterinary care standards and hospital services, including specialty appointments.
• Dispense prescribed medications accurately and notify the veterinarian when laboratory results are available.
• Check charges for accuracy, process outpatient charges, reconcile payments, and collect outstanding balances.
• Support phones, patient check-in/out, patient care, and hospital cleanliness as needed; participate in patient rounds and staff and department meetings.
• Assist with additional responsibilities as needed to support patient care, team, and hospital operations.

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance
• Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

About The Hospital

Heart of Texas Veterinary Specialty Center is a 24-hour emergency and specialty referral hospital serving the Round Rock area. We’re AAHA accredited and Fear FreeCertified, and we invest heavily in ourteams’growth and development. Our specialty services include surgery, internal medicine, oncology, and Dentistry & Oral Surgery, and we’re committed to compassionate, high-quality care. We foster an emotionally intelligent workplace and strive to support a healthy work/life balance.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive PlusTM membership,HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler - giving families the peace of mind their pets deserve.

Thrive Pet Healthcare has been recognized by Top Workplaces with Culture Excellence Awards for Purpose & Values and Work-Life Flexibility. The Purpose & Values award reflects organizations that consistently live what they stand for, brought to life at Thrive through our commitment to shaping the future of pet wellbeing and our core values. These values guide how we work and how we care for pets, clients, and one another. The Work-Life Flexibility award recognizes our focus on making meaningful work sustainable, supporting our teams in balancing professional impact with life outside of work.

We welcome you to join our story and join where #WeThriveTogether. Learn more atthrivepetcare.com.