Overnight ER Client Services Specialist (Night Shift)

Innovetive PetCare; Charlottesville (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

PTO and parental leave

Health, dental, vision insurance

401(k) with company match

Employee discounts

Job summary

Virginia Veterinary Specialty & Emergency is seeking an Overnight ER Client Services Representative (CSR) in Charlottesville, VA. You will be the first contact for clients and their pets, delivering empathy, clear communication, and efficient reception during night shifts.

This full-time role covers 4PM–2AM with weekend and holiday coverage, includes night differential pay, and offers PTO, health benefits, 401(k) with company match, and employee discounts.

Qualifications

• Previous experience in veterinary, medical, or customer service roles preferred
• Strong communication and problem-solving skills
• Ability to stay calm, compassionate, and professional under pressure
• Excellent organizational skills and attention to detail
• Flexibility to work evenings, weekends, and holidays

Responsibilities

• Welcome clients with warmth and compassion during stressful situations
• Answer phones, schedule appointments, and manage patient check-ins and check-outs
• Process payments and explain financial transactions clearly and professionally
• Maintain accurate patient medical records
• Support hospital cleanliness and organization
• Work closely with veterinarians, technicians, and staff to ensure seamless patient care

Skills

Customer service

Communication

Calm under pressure

Organizational skills

Flexibility

Job description

Virginia Veterinary Specialty & Emergency is seeking an Overnight ER Client Services Representative (CSR) in Charlottesville, VA. You will be the first contact for clients and their pets, delivering empathy, clear communication, and efficient reception during night shifts.

This full-time role covers 4PM–2AM with weekend and holiday coverage, includes night differential pay, and offers PTO, health benefits, 401(k) with company match, and employee discounts.