Emergency Vet Client Services | FT, Flexible Shifts

Red River Animal Emergency Hospital; Fargo, Northern (ND, KY); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

401(k) matching

Employee assistance program

Employee discounts

Paid time off

Uniform allowance

Job summary

Red River Animal Emergency Clinic in Fargo, ND is seeking a full-time Veterinary Client Service Representative to join our 24/7 team. You’ll greet worried pet owners, manage calls, and guide clients through visits with clear, compassionate communication.

You will maintain patient records, coordinate with medical staff, and handle invoices with payment options while keeping a welcoming front desk. This role offers growth in emergency veterinary medicine.

Qualifications

• 2+ years of customer service experience.
• 1+ year of veterinary experience (preferred).
• Ability to commute to Fargo, ND 58104.
• Ability to work in person.

Responsibilities

• Greet pet owners and manage multiple phone calls throughout the day.
• Guide clients through the visit process with clarity and compassion.
• Create and maintain patient records and coordinate with medical staff.
• Process invoices, explain payment options, and balance transactions.
• Keep the environment organized and welcoming for clients.

Skills

Customer service

Communication

Multitasking

Empathy

Job description

Red River Animal Emergency Clinic in Fargo, ND is seeking a full-time Veterinary Client Service Representative to join our 24/7 team. You’ll greet worried pet owners, manage calls, and guide clients through visits with clear, compassionate communication.

You will maintain patient records, coordinate with medical staff, and handle invoices with payment options while keeping a welcoming front desk. This role offers growth in emergency veterinary medicine.