Vet Clinic Customer Service Rep - CSR

Red River Animal Emergency Hospital; Fargo (ND); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

401(k) matching

Employee assistance program

Employee discounts

Paid time off

Uniform allowance

Job summary

Red River Animal Emergency Clinic in Fargo, ND is hiring a full-time Customer Service Rep (CSR) to support our 24/7 operations. This is a dynamic role where you’ll greet clients, manage calls, and help coordinate care with veterinary staff.

The position requires 2+ years of customer service and 1+ year of veterinary experience, with a friendly, professional demeanor and strong accuracy in handling billing and records. In-person, on-site role with shift flexibility.

Qualifications

• 2+ years of customer service experience.
• 1+ years of veterinary experience.
• Must be able to commute to Fargo, ND 58104.
• Must be able to work in person.

Responsibilities

• Greet clients and manage multiple phone lines in a fast-paced environment.
• Maintain and update patient records, explain processes to clients.
• Handle billing and ensure transactions are accurate and balanced.
• Guide clients through each step of their visit with a positive, professional demeanor.

Skills

Customer service

Veterinary experience

Job description

Become a full-time Customer Service Rep - CSR with Red River Animal Emergency Clinic to support our 24/7 operations. If you love staying busy and making an impact, this is your moment.

What do we offer our Vet Clinic Customer Service Rep - CSR? We're glad you asked!

This isn't your average front desk position; it's a dynamic, fast-moving role where your skills truly shine. With a starting pay of $18.00 per hour, plus a full suite of benefits, you'll be rewarded for your dedication and drive.

Our benefits include

• health insurance
• dental insurance
• vision insurance
• life insurance
• 401(k)
• 401(k) matching
• employee assistance program
• employee discounts
• paid time off
• a uniform allowance

We foster a culture that values teamwork, adaptability, and growth. You'll be surrounded by professionals who support each other and work together to deliver outstanding care.

YOUR DAY-TO-DAY AS OUR VET CLINIC CUSTOMER SERVICE REP - CSR

This is a full-time role with flexible scheduling needs in a 24/7 hospital.

Shifts may include

• Nights and overnights
• Weekends
• Holidays

Your shift begins with phones ringing and clients walking in-and you're ready. You expertly manage multiple lines, greet clients, and keep communication flowing between pet owners and medical staff. As the day unfolds, you'll create and update patient records, explain processes, handle billing, and ensure transactions are accurate and balanced. You'll guide clients through each step of their visit while maintaining a positive, professional demeanor. Every moment, you're keeping things running smoothly, ensuring both clients and staff have the support they need.

Here’s what we need from you

• Must be able to commute to Fargo, ND 58104
• Must be able to work in person

Preferred qualifications

• 2+ years of customer service experience
• 1+ years of veterinary experience

We’re looking for candidates who are organized, resilient, and thrive in fast-paced environments.

RED RIVER ANIMAL EMERGENCY CLINIC: WHY CHOOSE US?

Red River Animal Emergency Clinic is where dedication meets purpose. Serving Fargo and surrounding areas for years, we’ve built a reputation for excellence in emergency veterinary medicine-and a workplace where employees feel valued and empowered.

We pride ourselves on a collaborative culture where communication flows openly, learning never stops, and every team member has a voice. Working here means gaining hands-on experience in a high-energy environment while being supported by a team that genuinely cares about your success. We invest in our people through competitive compensation, strong benefits, and opportunities to grow within the field.