Emergency Shelter Programs Manager

The Salvation Army; Lynchburg (VA); On-site; USD 55,000 - 58,000; Full time

Job summary

The Salvation Army in Lynchburg, VA seeks a Shelter Program Manager I to oversee shelter operations, staff supervision, and client services. The role involves case management, admissions, and coordinating with partners to provide housing and supportive services.

The position requires a bachelor’s or master’s degree in social work or related field, 2–3 years of social services experience (1+ in supervision), and LPC desirable with a valid driver’s license. Full-time with flexible scheduling.

Qualifications

• Bachelor’s degree from an accredited college or university in Social Work, Human Services or related field.
• Two to three years of social services experience with at least one year in a supervisory capacity.
• Or Master’s degree in Social Work or related field and one year of social services experience.
• LPC highly desirable; Valid State Drivers’ License.

Responsibilities

• Manage shelter operations, including staff supervision, scheduling, program administration, facility oversight, and client case management.
• Design, implement, and oversee a high-barrier emergency shelter program that provides temporary housing and supportive services.
• Develop, evaluate, and revise shelter programs, policies, and procedures to ensure compliance with Salvation Army policies and grant/contract requirements.
• Collaborate with community agencies and service providers to coordinate housing, life-skills training, meals, and supportive services for residents.
• Serve as the program representative at community meetings, committees, and partner organizations to enhance visibility and strengthen partnerships.
• Conduct client intake interviews and determine eligibility and appropriateness for shelter admission.
• Coordinate client orientation and ensure residents understand program expectations, rights, and responsibilities.
• Provide case management, counseling, and individualized service planning to help residents achieve self-sufficiency.
• Foster a professional, respectful work environment and maintain accurate program documentation.

Education

Bachelor’s degree in Social Work, Human Services or related field

Master’s degree in Social Work or related field

Job description

The Salvation Army in Lynchburg, VA seeks a Shelter Program Manager I to oversee shelter operations, staff supervision, and client services. The role involves case management, admissions, and coordinating with partners to provide housing and supportive services.

The position requires a bachelor’s or master’s degree in social work or related field, 2–3 years of social services experience (1+ in supervision), and LPC desirable with a valid driver’s license. Full-time with flexible scheduling.