Overnight Shelter Program Manager

The Salvation Army USA Central Territory; Minneapolis (MN); On-site; USD 59,000 - 64,000; Full time

Job summary

The Salvation Army USA Central Territory is seeking a Program Manager of Shelter in Minneapolis to oversee daily shelter operations at Harbor Light Center and satellites. The role leads shelter advocates, partners with leadership on compliance and program collaboration, and ensures a welcoming, person-centered environment for all participants.

Responsibilities include supervising shelter programming, supporting licensing and grants, and maintaining accurate participant records.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• If degree is in social work, must be licensed by the state.
• Experience in shelter programs or related settings preferred.
• Previous program and staff supervision experience preferred.

Responsibilities

• Supervise day-to-day operations of shelters and advocates (70%).
• Assist with compliance, budgeting, licensing, grants, and reporting (10%).
• Collaborate with leadership on program development and assessment (10%).
• Engage in outreach to promote HLC goals and maintain a welcoming environment (5%).
• Maintain accurate participant information in casefiles and databases (5%).

Skills

Interpersonal skills

Leadership

Ethical conduct

Integrity

MS Office & databases

Education

Bachelor's degree in a relevant field

License if social work degree

Experience or education combination

Tools

Microsoft Office

Databases

Job description

Position Summary

The Salvation Army Northern Division Harbor Light Center (HLC) and satellite locations provide shelter, housing, and supportive services to over 300 people each night. The Program Manager of Shelter is responsible for the day-to-day operations of the shelter programs and leads the shelter advocates teams. The Program Manager also partners with fellow HLC leadership on compliance, collaboration between programs/departments, and ensuring a welcoming, affirming, holistic, person-centered, dignified environment for all participants.

Essential Functions (approximate time spent)

• Supervise day to day operations of the shelters, including supervising programming and advocates. (70%)
• Assist with compliance, fiscal responsibility, and reporting including licensing, regulations, grants, budget development, and contracts. (10%)
• Collaborate with fellow leadership on program development, implementation, and assessment. (10%)
• Engage in internal and external activities to pro mote and further The Salvation Army and HLC goals and objectives. (5%)
• Ensure up-to-date, accurate participant information is maintained in casefiles and through database entry. (5%)

1010 Currie Avenue Minneapolis, MN 55403

Full Time, 40hrs/week

$59,000-$63,724 annually

Education and Experience

• Bachelor's degree in relevant field. In lieu of degree, a combination of experience and education will be considered.
• If degree is in social work, must be licensed by state board.
• Previous relevant experience required; experience may include employment, volunteering, and lived experience.
• Previous program and staff supervision highly preferred.
• Must possess valid driver's license, meet MVR requirements, and pass background checks.

Competencies

• Good interpersonal and communication skills, especially with participants of diverse backgrounds.
• Superior leadership and supervision skills.
• Strong ethical and professional behavior with a focus on client self-determination and confidentiality.
• Works with integrity, valuing honesty and diligence.
• Proficient with PC, Microsoft Office, and databases.

Working Conditions

• Variety of work, sitting approximately 50% of the time with some prolonged standing, walking, and bending.
• Must be able to occasionally lift 25 pounds.
• Professional work environment, not eligible for remote friendly work environment.
• Must be able to communicate clearly in English, and work in person and on the phone.

Supervisory Responsibilities

Provide direction, oversight, training, and supervision to assigned advocates.

Travel Requirements

Regular local travel by agency or personal vehicle. Rare out-of-area travel.

Other Duties

All employees recognize that The Salvation Army is a church and agree that as an employee of The Salvation Army they will support its religious mission.

This job description is not all inclusive. It is intended to identify the essential functions of the position. Other duties, responsibilities, and tasks may be assigned by supervisor.