Program Manager (7125)

Mercy House; Santa Barbara (CA); On-site; USD 68,000 - 84,000; Full time

Job summary

Mercy House in Santa Barbara, CA seeks a Program Manager to oversee the Emergency Shelter Program’s day-to-day operations, ensuring a guest-centered and housing-focused approach. You will coordinate services, supervise staff including navigation and outreach teams, and maintain budgets while upholding the agency’s values.

This role entails building partnerships with community organizations, ensuring data accuracy, and guiding safety and compliance.

Qualifications

• Associate's degree and at least 2 years of direct life experience working with long-term homeless populations and diverse groups.
• Ability to perform crisis intervention as needed and maintain guest-focused, trauma-informed service delivery.
• Must have a valid California driver’s license and proof of insurance.
• Fluency in Spanish is of significant value.

Responsibilities

• Oversee the Emergency Shelter Program to ensure a guest-centered, housing-focused operation and data integrity.
• Coordinate services with internal teams and partner agencies to align housing goals.
• Supervise staff including navigation and outreach teams; manage onboarding and staff development.
• Develop and maintain community partnerships, manage program budgets, and attend coordination meetings.
• Coordinate volunteers, events, and special activities; provide crisis/conflict intervention when needed.
• Ensure compliance with safety policies and maintain positive relationships with neighbors and stakeholders.

Skills

Spanish language

Education

Associate's degree

Job description

Job Details: Job Location: Santa Barbara, CA 93103, Position Type: Interim, Salary Range: $75,920.00 - $75,920.00 Salary/year, Job Shift: Day, Job Category: Shelter Services, Status: Full-Time, Exempt | Payrate: $75,920/Annually | Schedule: Monday - Friday 8:30 a.m. - 5:00 p.m. (On call as needed)

Reports to: Regional Director, Emergency Services

Department: Emergency Services

Region: Santa Barbara County

Job Summary

The Program Manager is responsible for overseeing the day-to-day operations of the Emergency Shelter Program and ensuring a guest-centered and housing-focused approach. Key duties include coordinating program services, developing community partnerships, and supervising staff, including navigation and outreach teams. This position contributes to maintaining facility security, managing budgets, and fostering positive relationships with community partners, while upholding the agency’s values and mission.

Essential Duties and Responsibilities

Emergency Shelter Program

Goal: Ensure a safe, housing-focused and client-centered shelter that maintains accurate data and strong communication with community partners

• Oversee guest services and ensure a guest-focused, trauma-informed delivery
• Coordinate with internal teams ensuring a housing-focused operation
• Encourage and discuss progress toward housing with shelter guests
• Coordinate calendars and services provided by partner agencies
• Oversee the collection and distribution of donations
• Assist with monitoring facility security and maintenance
• Ensure enforcement of our good neighbor policies
• Assist with securing necessary resources
• Oversee collection, input, and distribution of intakes/summary sheet /reports
• Develop new partnerships with other agencies in order to enhance our current services
• Manage program budget
• Facilitate Resident Advisory Council and partnership meetings

Community Relations

Goal: Positively advance agency’s reputation in the broader community

• Maintain active involvement with neighbors, program partners, and community service organizations
• Attend meeting with various stakeholders, partners, and organizations

Staff Management and Support

Goal: Elicit optimal performance from staff and promote Mercy House values

• Provide oversight and lead by example in the direction of reporting staff
• Oversee the onboarding of new direct reports and coordinate ongoing trainings
• Foster a spirit of teamwork and culture that is consistent with the agency's values
• Maintain transparent communication with staff, supervisors, and all agency partners. Appropriately communicate organization information through group meetings, one-on-one meetings, emails, and regular interpersonal communication
• Assist and cover shifts including operating a shuttle bus for shelters that operate a shuttle
• Assist in various aspects of staff's duties
• Assist in coordinating and managing on-site volunteers
• Assist in coordinating and managing special group events and holiday events
• Provide crisis/conflict intervention
• Conduct 90-day, midyear, and annual reviews

Miscellaneous

• Must participate in networking functions and community meetings
• Attend staff meetings and training workshops as needed
• Assist with general duties (stocking supplies, copies, fax, phone calls, etc.)
• Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications
• Perform ad hoc projects as appointed by Supervisor

Qualifications

Education and Experience

• Associate's degree and at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and addictions issue
• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
• Ability to perform crisis intervention as needed
• Ability to complete job duties that are guest-focused, trauma-informed, and housing-focused
• Must have a valid CA drivers’ license and proof of insurance

General

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; speak effectively before small groups; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
• Dependability, responsibility and the ability to communicate effectively and respectfully are required skills
• Desired skills include organizational skills, strong written and verbal communication skills, strong creative thinking skills, attentiveness to details and being customer oriented
• Fluency in Spanish is of significant value

Physical Requirements

• Ability to lift, bend, push, and pull up to 50 pounds
• Prolonged periods sitting at a desk and working on a computer