Emergency Shelter Desk Clerk – Resident Support

The Salvation Army Southern California; Los Angeles (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

The Salvation Army Southern California is seeking a Desk Clerk for the Zahn Memorial Family Emergency Shelter to oversee resident check-ins, discharges, and documentation, reporting to the Program Director and Case Managers.

The role emphasizes compassionate, safe care, adherence to policies, HMIS data entry, and collaboration with staff to maintain a secure, respectful environment for residents.

Qualifications

• High school diploma or GED required; bilingual English/Spanish preferred.
• Minimum of one year experience working with low-income and/or homeless individuals and families.
• Must possess a valid Class C California Driver’s License.
• English reading/writing/speaking; bilingual English/Spanish preferred.
• Must pass criminal background check.
• At least 18 years of age.

Responsibilities

• Provide professional, compassionate and safe care for all residents; respond to clients' needs promptly and courteously.
• General monitoring of clients to maintain a safe, quiet and friendly atmosphere.
• Explain rules and procedures to all clients.
• Ensure client adherence to program policies and procedures.
• Complete intakes as needed; enter and update HMIS data as needed.
• Follow all Alegria and TSA policies and procedures; complete intake forms and establish resident files.
• Complete all daily logs and end-of-shift reports to supervisor and Program Director.
• Monitor the house and residents; make rounds as directed by supervisor.
• Document and report unusual occurrences, incidents and injuries.
• Maintain resident rooms; ensure hallways are clear and safe.
• Coordinate with staff to maintain safety and security measures.
• Maintain security inside and outside of building.
• Respond promptly to emergency situations; maintain confidentiality.
• Assist Case Managers with documentation and discharge tracking.
• Answer and direct incoming calls politely; monitor residents' medications.
• Assist with kitchen duties and cleaning common areas daily.
• Ability to work irregular schedules with varying hours as needed.
• Other duties as assigned by supervisor.

Skills

Cultural sensitivity

Homelessness knowledge

Independent work

Universal precautions

CPR/First Aid

Education

High School Diploma or GED

AS/BA preferred

Job description

The Salvation Army Southern California is seeking a Desk Clerk for the Zahn Memorial Family Emergency Shelter to oversee resident check-ins, discharges, and documentation, reporting to the Program Director and Case Managers.

The role emphasizes compassionate, safe care, adherence to policies, HMIS data entry, and collaboration with staff to maintain a secure, respectful environment for residents.