Emergency Room Patient Access Specialist — Fast, Precise Registration

100 Albany Med Health System; City of Albany (NY); On-site; USD 46,215 - 60,080; Full time

Job summary

100 Albany Med Health System is seeking an Admitting Operations specialist to manage patient registration and support in high-pressure situations. This role includes tasks such as bedside registration, interacting with emergency services, and managing patient data.

The ideal candidate should have a high school diploma, customer service experience, and skills to handle demanding scenarios while maintaining quality patient care. Willingness to adapt to varying operational challenges is essential.

Qualifications

• Customer service experience in a hospital or clinic setting preferred.
• Ability to remain composed in high-stress environments.
• Good judgment and resourcefulness for problem solving.

Responsibilities

• Perform bedside registration and collect demographic and insurance data.
• Identify and verify insurance at bedside.
• Interact effectively with external agencies including EMS.

Skills

Customer service

Communication skills

Conflict management

Adaptability

Social and Emotional Intelligence

Education

High School Diploma or G.E.D.

Associate’s Degree

Tools

Multi-line telephone system

Job description

100 Albany Med Health System is seeking an Admitting Operations specialist to manage patient registration and support in high-pressure situations. This role includes tasks such as bedside registration, interacting with emergency services, and managing patient data.

The ideal candidate should have a high school diploma, customer service experience, and skills to handle demanding scenarios while maintaining quality patient care. Willingness to adapt to varying operational challenges is essential.