Emergency Department Access & Registration Specialist

100 Albany Med Health System; United States; Hybrid; USD 46,215 - 60,080; Full time

Job summary

100 Albany Med Health System is looking for an ED Access Specialist to work in a hybrid role within the Emergency Department. The candidate will be responsible for managing patient identification, facilitating bedside registration, and interacting with various external agencies while ensuring compliance with safety measures.

Applicants should hold a High School Diploma and ideally possess experience in customer service. The role demands effective communication and the capacity to operate under pressure, as well as a commitment to patient-centered care. This position is pivotal for ensuring timely patient access.

Qualifications

• 1-3 years in customer service experience, preferred.
• Ability to manage contained bodily fluids.
• Must be able to stand for long periods.

Responsibilities

• Ensure accurate patient identification for safety.
• Collect patient demographics and insurance information.
• Interact with external agency personnel effectively.
• Manage multi-line telephone and patient queries.

Skills

Composure in high-stress environments

Multi-tasking

Good judgment and resourcefulness

Telephone management

Education

High School Diploma/G.E.D.

Associate's Degree

Job description

100 Albany Med Health System is looking for an ED Access Specialist to work in a hybrid role within the Emergency Department. The candidate will be responsible for managing patient identification, facilitating bedside registration, and interacting with various external agencies while ensuring compliance with safety measures.

Applicants should hold a High School Diploma and ideally possess experience in customer service. The role demands effective communication and the capacity to operate under pressure, as well as a commitment to patient-centered care. This position is pivotal for ensuring timely patient access.