TSS - Customer Service Coordinator 3rd Shift

Penske; United States; Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Associate Referral Program

Job summary

Penske Logistics is seeking Transportation Customer Service Coordinators to support customers nationwide. The role monitors route status, manages inbound and outbound call center communications, and provides required information using Penske Systems.

The position requires a high school diploma or equivalent, with Associate's/Bachelor's preferred, and bilingual skills (Spanish) are a plus. It supports a 24/7 operation, with the 3rd shift earning a $1.00 differential and potential remote work

Qualifications

• Experience in a fast-paced customer service role.
• Strong verbal and written communication skills.
• Ability to interpret and relay information accurately.

Responsibilities

• First line of contact for customer reporting needs.
• Communicate with customers and drivers via verbal and written methods.
• Handle inbound calls and emails promptly.
• Monitor routes for exceptions and provide feedback.

Skills

Customer service

Communication

Problem solving

Data reporting

Time management

Education

High School diploma or equivalent

Associate's/Bachelor's degree preferred

Tools

Penske Systems

Job description

Penske Logistics is looking for Transportation Customer Service Coordinators to become part of an excellent team. This is a great opportunity for individuals who are outgoing, customer-focused individuals to help support our customers across the country.

Position Summary

In this role, Transportation Customer Service Coordinators will monitor route status, manage inbound and outbound call center communications, and provide required information using Penske Systems.

Why is Penske Logistics for you?

We take pride in offering a competitive wage and great benefits including:

Base Pay: $20.00 per hour (3rd Shift: $1.00 per hour Shift Differential)

Work Schedule

This position supports a 24/7 operation and flexibility to work weekends and holidays are required. You will have two days off per week (one weekday and one weekend).

Shifts Available

Sunday - Thursday 3rd Shift: 10pm-6:30am

This position will initially be located at our corporate campus, which is 7 miles south of the city of Reading located at 2675 Morgantown Road, Reading, PA 19607, training will be conducted the first 4-6 weeks once hired on 1st shift Monday - Friday 9am - 3pm. with potential opportunity for remote work once completed.

Additional Benefits

• Paid Time Off
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401K
• Associate Referral Program
• Our associates also enjoy numerous associate discounts and opportunities to grow with the organization!

Major Responsibilities

• Acts as the first line of contact for customer’s routine reporting requirements, providing the customer with status updates as needed
• Communicates effectively with customers and drivers providing concise instruction and/or information through verbal and written communication methods
• Answers and processes requests received through inbound calls and emails in a timely manner
• Monitors routes for exceptions/abnormal route conditions, and provides timely feedback to internal and external customers
• Escalates all non-routine customer inquiries appropriately to solve operational issues
• Serves as the primary contact for data collection, audit, and reporting of various performance metrics
• Supports with root cause analysis, use of reporting tools, and Key Performance Indicators
• Other projects as assigned by

Qualifications

Previous customer service experience is required. High School diploma or equivalent required, Associate's/Bachelor's is preferred. Bilingual skills (Spanish) a plus. Regular, predictable, full attendance is an essential function of the job. Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Logistics

Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.