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Job summary
A recruitment agency is seeking a Dispatcher to effectively manage emergency road service calls in Albany. The ideal candidate will possess excellent customer service skills, a High School Diploma, and basic automotive knowledge. Responsibilities include dispatching tow trucks, prioritizing calls, and assisting with member inquiries. Flexibility in schedule is crucial, and the position offers full-time employment. Competitive pay is available based on skills and experience.
Qualifications
Flexibility required for scheduling on weekends and evenings.
Ability to work overtime and holidays as needed.
Excellent computer skills including email and data entry.
Responsibilities
Dispatches and routes tow trucks to correct locations based on incoming calls.
Prioritizes calls based on various criteria like safety and location.
Tracks fleet driver productivity and communicates with affiliate clubs.
Skills
Excellent phone manner/etiquette
Customer service skills
Organizational skills
Attention to detail
Knowledge of Capital District
Basic automotive knowledge
Computer skills
Ability to handle fast-paced situations
Education
High School Diploma or equivalent
Job description
A recruitment agency is seeking a Dispatcher to effectively manage emergency road service calls in Albany. The ideal candidate will possess excellent customer service skills, a High School Diploma, and basic automotive knowledge. Responsibilities include dispatching tow trucks, prioritizing calls, and assisting with member inquiries. Flexibility in schedule is crucial, and the position offers full-time employment. Competitive pay is available based on skills and experience.