Emergency Road Service Dispatcher

AppleOne Employment Services; United States; On-site; USD 27,552 - 28,929; Full time

Job summary

A recruitment agency is seeking a Dispatcher to effectively manage emergency road service calls in Albany. The ideal candidate will possess excellent customer service skills, a High School Diploma, and basic automotive knowledge. Responsibilities include dispatching tow trucks, prioritizing calls, and assisting with member inquiries. Flexibility in schedule is crucial, and the position offers full-time employment. Competitive pay is available based on skills and experience.

Qualifications

• Flexibility required for scheduling on weekends and evenings.
• Ability to work overtime and holidays as needed.
• Excellent computer skills including email and data entry.

Responsibilities

• Dispatches and routes tow trucks to correct locations based on incoming calls.
• Prioritizes calls based on various criteria like safety and location.
• Tracks fleet driver productivity and communicates with affiliate clubs.

Skills

Excellent phone manner/etiquette

Customer service skills

Organizational skills

Attention to detail

Knowledge of Capital District

Basic automotive knowledge

Computer skills

Ability to handle fast-paced situations

Education

High School Diploma or equivalent

Job description

A recruitment agency is seeking a Dispatcher to effectively manage emergency road service calls in Albany. The ideal candidate will possess excellent customer service skills, a High School Diploma, and basic automotive knowledge. Responsibilities include dispatching tow trucks, prioritizing calls, and assisting with member inquiries. Flexibility in schedule is crucial, and the position offers full-time employment. Competitive pay is available based on skills and experience.