Roadside Dispatch Specialist

Henry's Wrecker Service; Gaithersburg (MD); On-site; USD 38,000 - 54,000; Full time

Job summary

A local towing company in Gaithersburg seeks a Dispatcher to manage emergency and non-emergency service calls. The role involves coordinating operators, tracking resources, ensuring timely service, and maintaining high-quality customer interactions. Candidates should have a high school diploma and preferred experience in dispatch or logistics. The position offers a 12-hour shift schedule and requires strong communication and multitasking skills.

Qualifications

• Dispatch experience preferred, especially in call center, logistics, or towing industry.

Responsibilities

• Dispatch operators and equipment for service calls using software and GPS.
• Monitor status and location of units, communicate ETAs and updates.
• Manage incoming calls professionally.

Skills

Strong communication skills

Multitasking

Problem-solving skills

Education

High school diploma or equivalent

Job description

A local towing company in Gaithersburg seeks a Dispatcher to manage emergency and non-emergency service calls. The role involves coordinating operators, tracking resources, ensuring timely service, and maintaining high-quality customer interactions. Candidates should have a high school diploma and preferred experience in dispatch or logistics. The position offers a 12-hour shift schedule and requires strong communication and multitasking skills.