Emergency Response Supervisor

ServiceMaster CDR; Willowick (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A restoration services company is seeking a full-time Emergency Response Supervisor in Willowick, OH. The role entails responding to emergencies, assisting clients post-disaster, and securing properties. Candidates must have a High School Diploma, at least 1 year of restoration experience, and the ability to lift heavy materials. Effective communication and technology skills are essential. This position requires being available for on-call rotations during nights and weekends, utilizing various tools and technology as part of daily responsibilities.

Qualifications

• 1 year of restoration industry experience required.
• Must be self-motivated and able to handle multiple responsibilities.
• Ability to lift up to 50 pounds is required.

Responsibilities

• Respond to emergencies in real-time after disasters.
• Communicate with clients to provide assistance.
• Implement board-up services to prevent further damage.

Skills

Restoration industry experience

Basic construction knowledge

Technology proficiency

Ability to multi-task

Strong verbal and written communication

Education

High School Diploma or GED

Tools

Hand tools

Smartphone and tablet

Microsoft Office

CRM software

Job description

ServiceMaster CDR is seeking a full-time Emergency Response Supervisor for our Cleveland/Akron location to join our energetic and dynamic team. This position plays a pivotal role in being the first response to potential clients that have losses. In this role, you will respond to losses as they occur and help potential clients understand the process of filing an insurance claim, what the restoration process may look like, and provide emergency resources such as care packages and support. In addition, this role will be responsible for responding to emergencies as they occur to offer ServiceMaster’s services for complete mitigation. Complete the required documentation authorizing ServiceMaster to proceed with securing the property and performing professional board-up services if required. This position responds rapidly with emergency board-up services to keep out the elements and unwanted guests.

Job Responsibilities

• Respond to emergencies in real-time to offer assistance after a fire, flood, or other disaster-related emergency
• Communicate with the affected home or business owners to provide information about ServiceMaster CDR and how we can assist them in getting their lives or businesses back to normal
• Use time management and planning effectively to achieve goals.
• Represent the company in a professional manner at sales visits, and with customers.
• Build rapport quickly in a high-stress situation
• Stay on top of industry trends to identify potential opportunities for company growth.
• Is not afraid of thinking out-of-the-box or trying and adapting new strategies.
• Can adapt to new software, technology, etc. well.
• Must be able to work with clients and community partners in a professional manner, with a hardworking and positive attitude.
• Has the ability to track, manage, and meet monthly, quarterly, and annual performance goals.
• Implement board-up/tarp-up services to protect to prevent further damage after a disaster after homes/businesses have succumbed to damage from storms, floods, fires, or other unforeseen emergencies
• Secure properties to avoid becoming the target of vandalism or theft
• Work with basic construction types and materials
• Utilize phone applications to take pictures and document work
• Assist with mitigation divisions on large demolition projects
• Operate manual and power tools

Experience/Skills/Education

• High School Diploma or GED from an accredited institution
• A minimum of 1 year of restoration industry experience (water, fire, and mold) required
• Basic construction background
• Basic knowledge and experience with hand tools
• Good with technology. Ability to use smart phone and tablet
• Must be self-motivated. Must have ability to handle multiple job responsibilities and open to taking on new responsibilities based on the company’s needs
• Employee must possess the ability to multi-task and stay calm under pressure
• Unquestionable integrity and ability to work in a family-friendly environment

Physical Demands/Working Conditions

• Must be available for on-call rotation and be able to respond at night and on weekends when on-call
• Utilizing technology (basic computer tasks, email, Microsoft Office, web-portals, CRM software, and phone apps) daily.
• Capable of lifting up to 50 pounds with or without reasonable accommodation
• Physical job that requires working indoors, outdoors, and in varying temperatures depending on the current weather conditions
• Ability to climb ladders, work at ceiling heights and in tight spaces (crawls spaces, attics, etc.)
• Pushing, pulling, & lifting of tarps and other materials up to 50 lbs. may be required on occasion
• Being able & willing to work as part of a team, but also as a self-motivated individual
• Excellent verbal and written communication skills
• Proficient with technology (mobile devices, computers, etc.)
• Strong sense of urgency
• Ability to sit/stand/walk for prolonged periods of time
• Clean driving record, valid driver’s license, and reliable transportation