Emergency Response Person

Jimmy Jazz; Chelsea (MA); On-site; USD 17,047 - 24,280; Part time

Job summary

CSI Support & Development seeks an Emergency Response Person to live on-site at Admiral's Tower in Chelsea, MA, serving seniors in a cooperative housing setting. This part-time role requires rapid judgment, calm under pressure, and strong communication to respond to emergencies from 7:00 P.M.

to 7:00 A.M on weekdays and 24/7 on weekends. Responsibilities include listening, directing dispatch of police, fire, medical teams, light maintenance, snow removal, and keeping a courteous, professional

Qualifications

• High school diploma or equivalent.
• Ability to perform light maintenance.
• Physically demanding work requiring endurance.
• Ability to remain calm under pressure.
• Commitment to following protocols and building professional relationships.
• Excellent verbal and written communication.

Responsibilities

• Adhere to all company service and operating standards.
• Assess the level of priority for each call received.
• Identify the appropriate departments, vehicles, and personnel to dispatch.
• Dispatch first responders as appropriate.
• Provide pre-arrival instructions to callers.
• Snow removal and general grounds maintenance.
• Light cleaning of community bathrooms and other duties as instructed.
• Customer service and interpersonal communication with members and staff.
• Maintain positive demeanor in difficult situations.

Skills

Customer service

Communication skills

Interpersonal skills

Calm under pressure

Education

High school diploma

Job description

• Location 150 Captains Row,#201,Chelsea, MA, 02150,United States
• Base Pay $15.00 - $15.00 / Hour
• Job Category Custodial, Casual
• Employee Type Part Time Casual
• Required Degree High school
• Manage Others No

The Emergency Response Person (ERP) will be a reliable, trustworthy person who lives onsite, to respond to emergencies. ERP’s must be able to think quickly and remain calm under pressure. To communicate effectively, ERP’s need excellent interpersonal skills and the ability to talk with people seeking their help.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Adhere to all company service and operating standards
• Assess the level of priority for each call received
• Identify the appropriate departments, vehicles, and personnel to dispatch to scenes
• Dispatch medical, police, fire, and search and rescue first-responders as appropriate
• Provide pre-arrival instructions to callers
• Snow removal and general grounds maintenance
• Light cleaning of community bathrooms and other duties as instructed by immediate supervisor
• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services.
• Communication skills: ERP’s must be good listeners and be able to communicate with members, employees, and third-party organizations.
• Interpersonal skills: Someone in this position has constant interaction with co-op members and must be able to maintain a positive demeanor throughout even the most difficult situations.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Work environment

An Emergency Response Person usually works indoors but may on occasion work outdoors as directed by their supervisor. Senior housing development is looking for a reliable, trustworthy person to live on-site, rent free, in Admiral's Tower in Chelsea, MA to respond to emergencies from 7:00 P.M. to 7:00 A.M weekdays and 24/7 on weekends.

The Emergency Response Person needs to be able to do the following to do their work, as assigned, efficiently:

• Stand for long periods of time.
• Walk or run for long periods of time.
• Bend or twist their body.
• Repeat the same movements.
• Kneel, stoop, crouch, or crawl.

Travel required

Travel may be required between co-ops in the nature of an emergency.

Required education and experience

• High school diploma or its equivalent
• Skills needed include light maintenance
• Ability to work in a physically demanding job that may include walking and standing for long periods of time
• Ability to remain calm under pressure
• Commitment to following all protocols and procedures
• Commitment to building and maintaining professional relationships with co-op members
• Outstanding verbal communication skills and strong written communication skills

W ork authorization/security clearance requirements

Department of Homeland Security (DHS) regulation requires all employees—citizens, residents, and nonresidents—to complete Form I-9 Employment Eligibility Verification. Employees are not allowed to work in the United States until the Form I-9 is completed and properly documented.

Affirmative Action/EEO statement

CSI is an Equal Opportunity Employer

Summary

Company Overview

CSI Support & Development is a mission-driven, non-profit that develops, acquires, and provides the highest quality in affordable rental housing communities for seniors. As a resident/member-controlled organization, we utilize a cooperative management system for our 65 properties across four states (MI, MA, MD, and CA) where seniors have opportunities to thrive as an active part of their communities.

With 80 years of experience and dedication to preserving affordable housing for seniors, CSI remains rooted in the core values that shaped us from the very beginning: Cooperation, Education, Excellence, Integrity, Respect, and Volunteerism. Discover more about our housing opportunities and mission at www.csi.coop .

Additional Information

• Job Skill Level Entry Level
• Reports to Position/Job Title Co-op Liaison or Coordinator