Customer Service Representative for Emergency Response System (ERS) Services

CHSGa; Hawkinsville (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

HelpLink is seeking an organized administrative assistant to support ERS operations. The role involves maintaining records, managing databases, and coordinating with contractors and subscribers to ensure timely updates and accurate information.

The position requires proficiency with MS Office, strong communication skills, and the ability to handle multiple tasks in a fast-paced environment within a nonprofit healthcare setting.

Qualifications

• High School Diploma or GED equivalent.
• Proficient with Microsoft Office applications (Word, Excel, Outlook).
• Strong data entry and records management capabilities.

Responsibilities

• Maintains inventory of ERS equipment and accessories related to units.
• Establishes and keeps current a database of customers, including demographic data and associates/contractors.
• Sets up new member charts and maintains subscriber records.
• Compiles and enters information for computer reports and distributes reports as directed.
• Answers and redirects all incoming calls in a courteous, professional manner.
• Acts as liaison between contractors and Administrator for ERS.

Skills

PC proficiency

Office operations

Prioritization

Professional communication

Professional demeanor

Punctuality

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Join us at

Helplink

– a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life – both inside and outside of our centers. And you’ll get to practice your passion in a non-profit, mission-driven organization that’s known for the highest level of care in our communities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains inventory of ERS equipment and accessories related to units

• Establishes and keeps current a database of customers, including relevant demographic data and associates/contractors assigned to care

• Sets up new member charts

• Maintains a database with contact information of all associates and contractors

• Compiles and enters information for various computer reports and prints and distributes reports as directed

• Assists the Administrator for ERS in ensuring that all subscriber records are maintained in an orderly, complete, timely, secure and accurate manner

• Files monthly Subscriber Compliance Report

• Courteously and professionally answers and redirects all incoming calls

• Effectively communicates with associates/contractors/customers to ensure visits have been completed

• Acts as a liaison between contractors and the Administrator for ERS

• Follows up on Incident Reports sent by monitoring service regarding the activation of the ERS unit, including hospitalizations or other serious incidents

• Types memos, correspondence, reports, and other documents as directed by supervisor

• Runs local errands including trips to the post office and local businesses for the occasional purchase of supplies

• Mails materials using various methods and services as directed

• Performs daily upkeep of office machines including changing cartridges and stocking with paper

• Maintains knowledge of current regulations and guidelines regarding operations of Emergency Response System Services, CCSP guidelines and SOURCE guidelines

• Follows up with each subscriber to verify monthly pendant test has been conducted by each subscriber

• Sends faxes on an as needed basis and distributes incoming faxes to intended recipients

• Attends staff meetings and in-services as directed

• May be required to order supplies.

• May be required to perform other duties as directed by the supervisor

• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.

• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.

• Performs other duties as necessary to ensure the success of the System.

SKILLS AND ABILITIES

• Knowledge of personal computers and the ability to operate Microsoft applications to include Word, Excel, Power Point, Access and Outlook
• Thorough knowledge of office operations and bookkeeping Completes work in a timely, accurate, and efficient manner
• Ability to organize and prioritize assignments/responsibilities.
• Maintains constructive working relationships by communicating and interacting effectively with supervisors, organizational leadership, peers and individuals inside and outside the Organization, in a positive, professional and respectful manner
• Portrays a positive image of the organization and communicates guiding principles, mission, vision and values.
• Consistently reports to work on time prepared to perform duties of the position

MINIMUM QUALIFICATIONS

High School Diploma or GED equivalent

SUPERVISORY RESPONSIBILITIES

None

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram format. The ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER APPLICATION SKILLS

This job requires proficiency with the following computer applications:

Microsoft Outlook Microsoft Excel Microsoft Word

CERTIFICATES, LICENSES, REGISTRATIONS

Please see minimum qualifications

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to sit, talk or hear. The associate frequently is required to walk. Use hands to finger, handle or feel and reach with hands and arms. The associate is occasionally required to stand. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

EEO / M / F / D / V / Drug Free Workplace

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