Emergency Response Person

Jimmy Jazz; Boston (MA); On-site; USD 17,000 - 24,000; Part time

Job summary

CSI Support & Development is seeking an Emergency Response Person to live on-site at Constitution Co-op, Charlestown, MA, to respond to emergencies from 7:00 P.M. to 7:00 A.M. on weekdays and 24/7 on weekends.

The role requires reliability, calm under pressure, and strong interpersonal skills to communicate with co-op members and responders. Responsibilities include assessing call priority, dispatching appropriate responders, providing pre-arrival instructions, basic grounds maintenance, and

Qualifications

• High school diploma or equivalent.
• Ability to work in a physically demanding job requiring standing and walking long periods.
• Ability to remain calm under pressure and communicate effectively.

Responsibilities

• Adhere to all company service and operating standards.
• Assess the level of priority for each call received.
• Identify the appropriate departments, vehicles, and personnel to dispatch to scenes.
• Dispatch medical, police, fire, and search and rescue first-responders as appropriate.
• Provide pre-arrival instructions to callers.
• Snow removal and general grounds maintenance.
• Light cleaning of community bathrooms and other duties as instructed by immediate supervisor.
• Communicate with members, employees, and third-party organizations effectively.
• Maintain a positive demeanor during difficult situations.

Skills

Interpersonal skills

Communication skills

Verbal communication

Calm under pressure

Education

High school diploma

Job description

• Location 42 Park St,Charlestown, MA, 02129,United States
• Base Pay $15.00 - $15.00 / Hour
• Job Category Custodial, Casual
• Employee Type Part Time Casual
• Required Degree High school
• Manage Others No

Contact information

• Name Kelly Ilebode
• Phone [phone]
• Email [e-mail]

The Emergency Response Person (ERP) will be a reliable, trustworthy person who lives onsite, to respond to emergencies. ERP’s must be able to think quickly and remain calm under pressure. To communicate effectively, ERP’s need excellent interpersonal skills and the ability to talk with people seeking their help.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Adhere to all company service and operating standards
• Assess the level of priority for each call received
• Identify the appropriate departments, vehicles, and personnel to dispatch to scenes
• Dispatch medical, police, fire, and search and rescue first-responders as appropriate
• Provide pre-arrival instructions to callers
• Snow removal and general grounds maintenance
• Light cleaning of community bathrooms and other duties as instructed by immediate supervisor
• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services.
• Communication skills: ERP’s must be good listeners and be able to communicate with members, employees, and third-party organizations.
• Interpersonal skills: Someone in this position has constant interaction with co-op members and must be able to maintain a positive demeanor throughout even the most difficult situations.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Work environment

An Emergency Response Person usually works indoors but may on occasion work outdoors as directed by their supervisor. Senior housing development is looking for a reliable, trustworthy person to live on-site, rent free, in Constitution Co-op, Charlestown, MA to respond to emergencies from 7:00 P.M. to 7:00 A.M weekdays and 24/7 on weekends.

• Stand for long periods of time.
• Walk or run for long periods of time.
• Bend or twist their body.
• Repeat the same movements.
• Kneel, stoop, crouch, or crawl.

Travel required

Travel may be required between co-ops in the nature of an emergency.

Required education and experience

• High school diploma or its equivalent
• Ability to work in a physically demanding job that may include walking and standing for long periods of time
• Ability to remain calm under pressure
• Commitment to following all protocols and procedures
• Commitment to building and maintaining professional relationships with co-op members
• Outstanding verbal communication skills and strong written communication skills

W ork authorization/security clearance requirements

Department of Homeland Security (DHS) regulation requires all employees—citizens, residents, and nonresidents—to complete Form I-9 Employment Eligibility Verification. Employees are not allowed to work in the United States until the Form I-9 is completed and properly documented.

Affirmative Action/EEO statement

CSI is an Equal Opportunity Employer

Summary

Company Overview

CSI Support & Development is a mission-driven non-profit organization that develops, acquires, and manages quality, affordable senior housing. We own and manage properties nationwide and believe wholeheartedly in preserving affordable housing for seniors and providing unique opportunities for our resident members. Our corporate culture is the result of our core values (cooperation, education, excellence, integrity, respect, and volunteerism). CSI is a well-established organization (75+ years old) with a progressive approach. For more information about us, visit www.csi.coop.

Additional Information

• Job Skill Level Entry Level
• Reports to Position/Job Title Co-op Liaison or Coordinator