Emergency Response Dispatch Specialist

County Emergency Communications; San Antonio (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

County Emergency Communications in San Antonio is seeking Emergency Medical Dispatchers to support urgent medical calls. You will gather patient and incident information, establish priorities, and coordinate EMS resources according to approved protocols.

Responsibilities include receiving calls, confirming locations, and providing protocol-based instructions while ensuring documentation and compliance with medical oversight.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

County Emergency Communications in San Antonio is seeking Emergency Medical Dispatchers to support urgent medical calls. You will gather patient and incident information, establish priorities, and coordinate EMS resources according to approved protocols.

Responsibilities include receiving calls, confirming locations, and providing protocol-based instructions while ensuring documentation and compliance with medical oversight.