Critical Care Dispatch Specialist

911 Emergency Communications; San Juan (TX); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in San Juan is seeking Emergency Medical Dispatchers to handle urgent medical calls and coordinate response resources. You will verify locations, collect patient details, and apply approved protocols to guide responders while maintaining precise documentation.

The role may require CPR and EMD certifications, with potential shift work and overtime as part of continuous operations in EMS communications.

Qualifications

• High school diploma or equivalent required.
• Emergency Medical Dispatcher certification preferred or required per vacancy.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions when appropriate.
• Relay information and scene hazards to responders.
• Document call processing and participate in quality reviews.

Skills

Communication

Active listening

Decision making

Multitasking

Call handling

Education

High school diploma

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in San Juan is seeking Emergency Medical Dispatchers to handle urgent medical calls and coordinate response resources. You will verify locations, collect patient details, and apply approved protocols to guide responders while maintaining precise documentation.

The role may require CPR and EMD certifications, with potential shift work and overtime as part of continuous operations in EMS communications.