Emergency Recovery Coordinator

iicrc-careers; Granite Falls (NC); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

401K with company match

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

Job summary

Paul Davis Restoration in Granite Falls, NC seeks an Emergency Recovery Coordinator (ERC) and Lead for Partnership & Community Engagement in a hybrid, full-time role. You will drive outreach, build B2B partnerships, and deliver emergency recovery services, while leading with empathy and clear communication to support property owners after disasters.

The role includes leading business development through insurance agents, adjusters, and contractors, with on-call nights and weekends as needed.

Qualifications

• Experience within restoration industry desired.
• Previous experiences within emergency response, business development desired.
• Strong leadership skills with the ability to motivate and inspire a team.
• Advanced communication and interpersonal skills that leads with empathy and transparency.
• Excellent organizational and time management abilities. Must be flexible and know how to prioritize time.
• Exceptional problem-solving skills with the ability to make quick decisions under pressure.
• Desire to serve others honestly and wholly during their time of need and restoration.
• Valid driver's license with a clean driving record and insurable

Responsibilities

• Act as the primary point of contact for property owners by leading with empathy and active listening to help develop a positive and trusting relationship.
• Communicate with transparency and candor with property owners, being able to deliver clear truth and certainty.
• Provide emergency recovery kits and services to those impacted by disaster.
• Generate revenue opportunities by directly consulting with property owners affected by damage.
• Work with Insurance Agents, Adjusters, Property Managers, First Responders after traumatic events to ensure customers receive highest quality care during transition from chaos to calm.
• Quick thinking/response time to ensure that all property and personal belongings are taken care of.
• Develop and maintain strong B2B relationships, including with insurance agents and adjusters, property managers, contractors and other industry business partners.
• Conduct external outreach and cold-calling effort (over the phone and in person) to drive organic business leads and relationships.
• Volunteer non-operational time to local community events and outreach.

Skills

Emergency response

Business development

Leadership

Communication

Time management

Problem-solving

Customer service

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

Job Title:

Emergency Recovery Coordinator/ Lead for Partnership & Community Engagement

Reports to:

Reports to: Director of Sales and Marketing
FLSA: Full-time, hybrid, hourly, non-exempt, on-call as needed (including nights and weekends)
Work Location: varies

Join our growing team at Paul Davis Restoration in Granite Falls, NC in a hybrid role as an Emergency Response Coordinator (ERC) and Lead for Partnership & Community Engagement, where leading with empathy, superior communication and business development skills will be key to the growth of our business that plays a critical role in our community. We’re looking for a dynamic individual who can also bring a positive, can-do attitude to a fast-paced work environment.

The team member who fulfills this hybrid position will also play a critical role in business development, as they will be the primary team member responsible for outreach, including building business-to-business (B2B) partnerships, increasing brand awareness in our community, and driving organic business leads to our company. A successful candidate will be comfortable making cold calls, drop-in visits to other businesses, and striking up conversations in a confident, genuine, and enduring manner.

Why Paul Davis?

Join the leading restoration team to help us be THE difference-maker in the communities we serve while delivering exceptional results. We are a purpose-driven business, focusing on our Vision, Mission, Values and Paul Davis’ 10 Serving Basics…this is how we will win.

Our Vision:

To provide extraordinary care while serving people in their time of need.

Our Mission:

To provide opportunities for Great People to deliver Best in Class Results.

Our Values

Deliver what you promise. Be Direct with Respect for the individual. Have pride in what you do. Practice continuous improvement. Do what it takes to win.

Job Responsibilities:

• Act as the primary point of contact for property owners by leading with empathy and active listening to help develop a positive and trusting relationship.
• Communicate with transparency and candor with property owners, being able to deliver clear truth and certainty.
• Provide emergency recovery kits and services to those impacted by disaster.
• Generate revenue opportunities by directly consulting with property owners affected by damage.
• Work with Insurance Agents, Adjusters, Property Managers, First Responders after traumatic events to ensure customers receive highest quality care during transition from chaos to calm.
• Quick thinking/response time to ensure that all property and personal belongings are taken care of.
• Develop and maintain strong B2B relationships, including with insurance agents and adjusters, property managers, contractors and other industry business partners.
• Conduct external outreach and cold-calling effort (over the phone and in person) to drive organic business leads and relationships.
• Volunteer non-operational time to local community events and outreach.

Qualifications:

• Experience within restoration industry desired.
• Previous experiences within emergency response, business development desired.
• Strong leadership skills with the ability to motivate and inspire a team.
• Advanced communication and interpersonal skills that leads with empathy and transparency.
• Excellent organizational and time management abilities. Must be flexible and know how to prioritize time.
• Exceptional problem-solving skills with the ability to make quick decisions under pressure.
• Desire to serve others honestly and wholly during their time of need and restoration.
• Valid driver's license with a clean driving record and insurable

Team Compensation and Benefits:

• Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
• Monthly cross-training opportunities to advance your career
• Flex schedule - at Paul Davis we are committed to our team and their well-being. We have instituted the ability for flex hours that ensures team members get the time they need for personal matters while still being able to work full-time.
• Paid training
• Health, dental and vision insurance
• 401K with company match
• Referral program
• Great culture and team dynamic
• Competitive hourly wages, ranging from $55,000 -$ 65,000 per year with bonus opportunities.

Working Conditions and Physical Requirements:

• Full time, 40+-hour work week including nights, weekends, holidays and on-call 24/7.
• Hybrid environment between office and various job sites in changing weather/environmental conditions.
• Ability to stand, walk, lift, squat, climb stairs frequently throughout shift.
• Frequently required to use Personal Protective Equipment based on requirements and demands of job site.
• Ability to lift/manipulate items of approximately 50 pounds

Pre-Employment Testing:

As part of our commitment to maintaining a safe and compliant workplace, employment offers are contingent upon the satisfactory results of a criminal background check and 10-panel drug screening.

Relocation:

Paul Davis Triad-West does not offer relocation assistance. Candidates must currently reside within a reasonable commuting distance of the hiring location(s), as this is not a remote or relocation-supported position. If an offer is extended and accepted, all relocation costs and logistics are the sole responsibility of the candidate.

We support and hire Veterans, and we are an Equal Opportunity Employer!