Emergency Recovery Coordinator

ServiceMaster Clean of Fraser Valley; New York (NY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Gas reimbursement

PTO and sick days

Flexible schedule

Ongoing Leadership Development Program

Job summary

ServiceMaster Clean of Fraser Valley is looking for an Emergency Recovery Coordinator (ERC) based in New York, NY. The ERC will assist property owners impacted by emergencies, generating revenue opportunities through consultations and community engagement.

The ideal candidate will enjoy working in fast-paced environments, providing support to those in need while maintaining relationships with local organizations. This role offers flexibility and the opportunity for continuous training and development.

Qualifications

• Ability to deliver certainty to property owners during crises.
• Valid Driver’s license and satisfactory driving record required.
• Relevant experience in emergency services or related fields.

Responsibilities

• Educate customers on services and products.
• Establish and maintain community relationships.
• Provide emergency recovery kits to impacted property owners.

Skills

Self-motivated

Excellent communication skills

Organizational skills

Ability to work under high-stress situations

Proficient with a variety of current technology

Job description

Position: Emergency Recovery Coordinator (ERC)

Reports To: General Manager or Owner

What does an ERC with Paul Davis do?

• Serve your community when it needs it the most
• Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events
• Cooperate with public emergency response agencies and private entities
• Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer
• Participate in restoration related community awareness events and programs
• Proactively searches for, acts upon potential opportunities

ERC’s work with owners, adjusters, and Project Managers, First Responders, and Community Leaders after traumatic events such as a fire or flood to help our customers receive the highest quality care as they transition from chaos to calm. As an ERC, you need to think quickly but in a controlled manner to ensure the property owner that you can take care of their property. ERC’s are dynamic speakers and comfortable when interacting in both one-on-one and group settings.

Team Compensation and Benefits

• Ongoing Leadership Development Program and industry events
• One on One mentorship
• Three months of structured training to learn the Paul Davis Way
• Access to Paul Davis University and regular training opportunities
• Laptop provided by the company
• Gas reimbursement
• PTO and sick days with a flexible schedule
• Health Insurance
• Commission ONLY. No limit to earning potential.

Team Qualifications (Requirements)

• Ability to clearly deliver truth and give certainty when property owners need it most
• Proficient with a variety of current technology
• Career emphasis on learning and continuing education
• Sound planning and organizational skillsExcellent communication and presentation skills
• Valid Driver’s license and satisfactory driving record required
• Relevant experience
• Prior fire or police services experience with relationships in agencies highly recommended.
• Job requires you to work in the New Jersey area to build contacts with local organizations in NJ and NY.

Role on the Team (Job Functions)

• Be familiar with assigned territory
• Responsible for educating the customer on products or services and effectively articulate the use and need
• Monitors interprets and responds to lead sources
• Establish and maintain positive relationships in the local community
• Volunteer non-operational time to related community events
• On-call 24/7 to include weekends and holidays as scheduled
• Marketing
• Achieve and remain current in required certifications
• Provide emergency recovery kits and services to the impacted property owner
• Support franchisee and franchisor organizational mission, vision, and value statement

Skills Desired of Team Member

• Self-motivated to get results
• Loves working people in need of assistance
• Is organized, but flexible. Must be able to prioritize and manage time
• Excellent communication skills
• Thrives under high-stress situations
• Enjoys working hard in a fast-paced, dynamic environment
• Servants heart to take care of others

Working Conditions and Physical Requirements

The physical environment requires the employee to work in all types of both indoor and outdoor conditions. Frequently required to use personal protective equipment, having the ability to stand or walk, occasionally bending, squatting, climbing stairs, and lifting up to 50 pounds.

We support and hire Veterans and we are an Equal Opportunity Employer!

Flexible work from home options available.