Emergency Recovery Coordinator (ERC)

ServiceMaster Clean of Fraser Valley; Jacksonville (FL); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Company car

Bonus based on performance

Flexible schedule

Ongoing leadership development

Job summary

ServiceMaster Clean of Fraser Valley in Jacksonville, Florida, is looking for an Emergency Recovery Coordinator (ERC). The ERC serves the community during emergencies, ensuring customer satisfaction and generating revenue opportunities. You will work with property owners affected by fire, water damage, or other emergencies while promoting a positive relationship with customers.

We're a leader in restoration for insurance providers. We offer training, mentorship, and flexible scheduling. ERCs can earn from $50,000 to over $100,000 based on performance.

Qualifications

• Valid Driver’s license and satisfactory driving record required.
• Relevant experience necessary.
• Career emphasis on learning and continuing education.

Responsibilities

• Educate customers on products or services.
• Establish and maintain positive relationships in the community.
• On-call 24/7 to include weekends and holidays.

Skills

Excellent communication skills

Organizational skills

Ability to work under stress

Self-motivated

Flexibility

Proficient with technology

Job description

Benefits

• Bonus based on performance
• Company car
• Competitive salary

Position

Emergency Recovery Coordinator (ERC)

Reports To

General Manager or Owner

What does an ERC with Paul Davis do?

• Serve your community when it needs it the most
• Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events
• Cooperate with public emergency response agencies and private entities
• Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer
• Participate in restoration related community awareness events and programs
• Proactively searches for, acts upon potential opportunities

ERC’s work with owners, adjusters, and Project Managers, First Responders, and Community Leaders after traumatic events such as a fire or flood to help our customers receive the highest quality care as they transition from chaos to calm. As an ERC, you need to think quickly but in a controlled manner to ensure the property owner that you can take care of their property. ERC’s are dynamic speakers and comfortable when interacting in both one-on-one and group settings.

Why Join the Team?

We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on living our Vision, Mission and Values to be more than just a service provider – our Emergency Recovery Coordinators are on the front lines of restoring their communities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events. You will have autonomy after training to control your schedule and continually seek learning opportunities that will improve your skillset.

Values

Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision

To provide extraordinary care while serving people in their time of need

Mission

To provide opportunities for great people to deliver Best in Class results

Why the Team Needs You?

Serving others in their time of need is not easy. We will need you to build foundational relationships based on trust, actively listen, and sign mitigation work to stabilize and secure the structure and prevent further damage to the property. The ERC will develop a positive and trusting relationship with the property owner.

Team Compensation and Benefits

• Ongoing Leadership Development Program and industry events
• One on One mentorship
• Three months of structured training to learn the Paul Davis Way
• Access to Paul Davis University and regular training opportunities
• Cell phone and computer provided by the company
• Company vehicle and gas reimbursement
• PTO and sick days with a flexible schedule
• Base + commission. Our current ERCs yearly pay range from $50,000 to $100,000+ depending on their production. No limit to earning potential.

Team Qualifications (Requirements)

• Ability to clearly deliver truth and give certainty when property owners need it most
• Proficient with a variety of current technology
• Career emphasis on learning and continuing education
• Sound planning and organizational skills
• Excellent communication and presentation skills
• Valid Driver’s license and satisfactory driving record required
• Relevant experience

Role on the Team (Job Functions)

• Be familiar with assigned territory
• Responsible for educating the customer on products or services and effectively articulate the use and need
• Monitors interprets and responds to lead sources
• Establish and maintain positive relationships in the local community
• Volunteer non-operational time to related community events
• On-call 24/7 to include weekends and holidays as scheduled
• Marketing
• Achieve and remain current in required certifications
• Provide emergency recovery kits and services to the impacted property owner
• Support franchisee and franchisor organizational mission, vision, and value statement

Skills Desired of Team Member

• Self-motivated to get results
• Loves working people in need of assistance
• Is organized, but flexible. Must be able to prioritize and manage time
• Excellent communication skills
• Thrives under high-stress situations
• Enjoys working hard in a fast-paced, dynamic environment
• Servants heart to take care of others

Are you Paul Davis?

Before You Can Take the Field: Working Conditions and Physical Requirements: The physical environment requires the employee to work in all types of both indoor and outdoor conditions. Frequently required to use personal protective equipment, having the ability to stand or walk, occasionally bending, squatting, climbing stairs, and lifting up to 50 pounds.

Equal Opportunity Statement

We support and hire Veterans and we are an Equal Opportunity Employer!