Emergency Recovery & Community Partnerships Lead

iicrc-careers; Winston-Salem (NC); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

401K with company match

Health, dental and vision insurance

Paid training

Leadership development

Referral program

Flex schedule

Monthly cross-training opportunities

Great culture and team dynamic

Opportunity for advancement

Wellness resources

Job summary

Paul Davis Restoration in Granite Falls, NC is seeking a hybrid Emergency Response Coordinator (ERC) and Lead for Partnership & Community Engagement to drive growth through empathy, clear communication, and proactive business development.

The role focuses on outreach, building B2B partnerships, increasing local brand awareness, and generating organic leads via cold calls and in-person visits, within a fast-paced restoration environment.

Qualifications

• Experience within restoration industry desired.
• Previous experiences within emergency response, business development desired.
• Strong leadership skills with the ability to motivate and inspire a team.
• Advanced communication and interpersonal skills that leads with empathy and transparency.
• Excellent organizational and time management abilities. Must be flexible and know how to prioritize time.
• Exceptional problem-solving skills with the ability to make quick decisions under pressure.
• Desire to serve others honestly and wholly during their time of need and restoration.
• Valid driver's license with a clean driving record and insurable

Responsibilities

• Act as the primary point of contact for property owners by leading with empathy and active listening to help develop a positive and trusting relationship.
• Communicate with transparency and candor with property owners, being able to deliver clear truth and certainty.
• Provide emergency recovery kits and services to those impacted by disaster.
• Generate revenue opportunities by directly consulting with property owners affected by damage.
• Work with Insurance Agents, Adjusters, Property Managers, First Responders after traumatic events to ensure customers receive highest quality care during transition from chaos to calm.
• Quick thinking/response time to ensure that all property and personal belongings are taken care of.
• Develop and maintain strong B2B relationships, including with insurance agents and adjusters, property managers, contractors and other industry business partners.
• Conduct external outreach and cold-calling effort (over the phone and in person) to drive organic business leads and relationships.
• Volunteer non-operational time to local community events and outreach.

Skills

Restoration experience

Emergency response

Leadership

Communication

Organization

Problem-solving

Service orientation

Driver's license

Job description

Paul Davis Restoration in Granite Falls, NC is seeking a hybrid Emergency Response Coordinator (ERC) and Lead for Partnership & Community Engagement to drive growth through empathy, clear communication, and proactive business development.

The role focuses on outreach, building B2B partnerships, increasing local brand awareness, and generating organic leads via cold calls and in-person visits, within a fast-paced restoration environment.