Emergency Recovery Lead & Community Partnerships

iicrc-careers; Granite Falls (NC); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

401K with company match

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

Job summary

Paul Davis Restoration in Granite Falls, NC seeks an Emergency Recovery Coordinator (ERC) and Lead for Partnership & Community Engagement in a hybrid, full-time role. You will drive outreach, build B2B partnerships, and deliver emergency recovery services, while leading with empathy and clear communication to support property owners after disasters.

The role includes leading business development through insurance agents, adjusters, and contractors, with on-call nights and weekends as needed.

Qualifications

• Experience within restoration industry desired.
• Previous experiences within emergency response, business development desired.
• Strong leadership skills with the ability to motivate and inspire a team.
• Advanced communication and interpersonal skills that leads with empathy and transparency.
• Excellent organizational and time management abilities. Must be flexible and know how to prioritize time.
• Exceptional problem-solving skills with the ability to make quick decisions under pressure.
• Desire to serve others honestly and wholly during their time of need and restoration.
• Valid driver's license with a clean driving record and insurable

Responsibilities

• Act as the primary point of contact for property owners by leading with empathy and active listening to help develop a positive and trusting relationship.
• Communicate with transparency and candor with property owners, being able to deliver clear truth and certainty.
• Provide emergency recovery kits and services to those impacted by disaster.
• Generate revenue opportunities by directly consulting with property owners affected by damage.
• Work with Insurance Agents, Adjusters, Property Managers, First Responders after traumatic events to ensure customers receive highest quality care during transition from chaos to calm.
• Quick thinking/response time to ensure that all property and personal belongings are taken care of.
• Develop and maintain strong B2B relationships, including with insurance agents and adjusters, property managers, contractors and other industry business partners.
• Conduct external outreach and cold-calling effort (over the phone and in person) to drive organic business leads and relationships.
• Volunteer non-operational time to local community events and outreach.

Skills

Emergency response

Business development

Leadership

Communication

Time management

Problem-solving

Customer service

Job description

Paul Davis Restoration in Granite Falls, NC seeks an Emergency Recovery Coordinator (ERC) and Lead for Partnership & Community Engagement in a hybrid, full-time role. You will drive outreach, build B2B partnerships, and deliver emergency recovery services, while leading with empathy and clear communication to support property owners after disasters.

The role includes leading business development through insurance agents, adjusters, and contractors, with on-call nights and weekends as needed.